IT Helpdesk Technician

The successful candidate will be working with state-of-the-art networking equipment and software provided by leading manufacturers like Cisco, FortiGate and Microsoft. Candidates should have a thirst for IT technology and want to achieve career enablement's working towards network engineering and consultancy. You will be working within an ITIL framework, to deliver a fantastic service to customers, meet internal and external SLAs set out by our contracts, follow escalation paths, working with a selection of third parties and supporting other areas of the business. Opportunities are given for clear career progression, the successful candidate will have access to courses allowing a multitude of certifications to be achieved from vendors such as Microsoft, Cisco and Fortinet paid for in full and mentored by amazingly technical and experienced colleagues. The ideal candidate will have a thirst for IT knowledge, experience working in a help desk environment and excellent customers services skills. IT Support Technician Duties:Resolve 2nd line incidents and service requests.Support users remotely.Fault finding for Windows Server, Laptops, Desktops, Tablets, Phones and Printers.Working through your own ticket queue, and organising work based on SLA.Contribute towards documentation and processes.Ensuring that customer satisfaction is always upheld.IT Support Technician Requirements:Technical:Strong working knowledge of Microsoft based operating systems.Microsoft 365 Administration.Good working knowledge of LAN/WAN principals and TCP/IP protocols.Ability to diagnose, set-up and configure PC HardwareUnderstanding of active directory and group policy.Understanding of firewalls, preferably FortiGate.Non-technicalBe able to work in a high-pressure environment.Be able to work as part of a team as well as alone.Will have fantastic communication skills, written and verbal.Be able to complete routine and non-routine tasks.Logical, pro-active, and analytical approach to their work.A full UK driving license and access to own vehicle.IT Support Technician Benefits:Company Bonus Scheme, equal to approximately 10% of annual wage.All overtime paid at time and a half.Employee Assistance Programme.Training courses, literature and exams paid for.MoorePay Advanced employee benefits and discounts schemeCompany OverviewBlaze are a security-focused Managed Services Provider and ISP, delivering network communications, IT services and IT support to businesses across the UK. We pride ourselves on customer satisfaction and the ability to deliver and support complex network and server infrastructures for our customers.  Blaze is fundamentally a customer and service-focused organisation, dedicated to ensuring our customers’ networks and IT systems are highly dependable, secure, & cost effective. We are based in Macclesfield, Cheshire, our head office is located on Winterton way that has stunning views of the countryside whilst offering the very best in technology setup all provided by Blaze. This technology ranges from state-of-the-art Fortinet and Cisco SDWAN technology our own Microsoft hyper-converged hosting environment and super-fast network backbone that we deliver internet services from. Blaze are located on the top floor in Beechfield House where we all work in an open plan friendly office environment, working together to achieve our common objectivities. We offer and support flexible home working around our staff's requirements. Due to our approach, technical capabilities and most importantly our dedicated staff members, Blaze has grown every year since its foundation back in 2002. Even now with the challenges of a global pandemic Blaze continues to grow, year on year.  We’re investing and employing new staff with a vision to continue our steady and controlled growth ambitions.  We believe in our staff, and we invest heavily in training, so if you are an ambitious individual that strives to lean whilst being rewarded for your efforts Blaze will support you whilst maximising your protentional in our organisation.  We have happy customers! With customer satisfaction ratings over 98% you can be assured the people you will be dealing with are a pleasure to work with.