- Salary
- $45k – $50k/mo
- Location
- Metro Manila
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Corporate
- Seniority
- Lead
- Experience
- 3+ years
- Source
- Lever
Description
The Escalation Team Leader oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases. This role ensures consistent application of company policies, timely case resolution, and high-quality customer outcomes while leading, coaching, and developing Resolution Specialists.
Skills
ComplianceCustomer Service