Dispatcher AM

Description

Summary:

Dispatch team members are the point of contact for drivers and clients, coordinating to balance customer needs with drivers' health and safety. We are searching for a dispatcher - logistics coordinator who is committed to professional development and establishing a long-term career. A qualified Dispatcher will have up to 2 years' experience, knowledge of wrecker/towing and recovery or industry related experience, and excellent customer service skills.

Duties and Responsibilities for a Dispatcher include the following. Other duties may be assigned.

• Call management (record call information, maintain details of each call, courteously update customers with call information).
• Use GPS systems to monitor fleet/drivers.
• Load Planning.
• Interact with customers/coworkers with a positive attitude.
• Complete assignments from Dispatch Supervisor in a timely and professional manner.
• Ability to work unsupervised.
• Ability to multitask.
• Ability to communicate (oral and written), with customers, co-workers, and management.
• Strong problem-solving skills.
• Ability to maintain a clean and orderly workstation.
• General computer knowledge (word, outlook, excel, various Microsoft applications) and typing skills.
• General knowledge of internal fleet/equipment.
• General knowledge of customer's fleet/equipment.

Reasoning Ability:

The Dispatcher must have the ability to solve practical problems and deal with a variety of specific variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Schedule: Full-Time, schedule will be made after the initial interview.

Compensation: $18.00 - $30.00 an hour (dependent upon experience)

Requirements

Qualifications:

• 3 year's of dispatch experience
• Wrecker/Towing dispatch experience and/or customer service-related industry
• Must pass a drug screen. We are a drug free workplace.