- Location
- CHARLOTTESVILLE, VA
- Department
- Administration
- Seniority
- Manager
- Source
- Paylocity
Description
Description
Join the prestigious Boar's Head Resort as a Front Office Assistant Manager and become a vital part of our dedicated hospitality team. We are committed to delivering exceptional guest experiences in a luxurious setting, and we are seeking a professional with a passion for excellence and a background in high-end hospitality to help lead our front desk operations.
Key Responsibilities:
- Oversee daily front office operations to ensure smooth and efficient guest service
- Assist in managing front desk staff, providing training, support, and performance feedback
- Ensure guest satisfaction by addressing inquiries, resolving issues promptly, and maintaining high service standards
- Coordinate reservations, check-ins, check-outs, and billing processes
- Maintain a welcoming and professional environment for guests and staff
- Collaborate with other departments to ensure seamless service delivery
- Monitor and manage front office budgets, inventory, and supplies
- Uphold resort policies, procedures, and safety standards
At the Boar's Head Resort, we pride ourselves on fostering a culture of excellence, growth, and personalized service. Join our team and contribute to creating memorable experiences for our guests while advancing your career in a dynamic and supportive environment. We offer competitive benefits and opportunities for professional development.
Requirements
- Previous experience in hospitality, preferably in a luxury segment
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to handle guest concerns with professionalism and tact
- Knowledge of property management systems and reservation software
- High attention to detail and organizational skills
- Flexibility to work various shifts, including evenings and weekends
- A professional appearance and demeanor
