PATIENT SERVICE REPRESENTATIVE

Description

Job Title: Patient Service Representative

Job Code: 501

Hours:  8:00am- 5:00pm, varies per practice 

FTE: 1.0

Weekend Schedule: N/A

Holiday Schedule: N/A 

Call Schedule: N/A

FLSA Status: Non-exempt

Department Name: Physician Support

Department Code: 6990

Location: Brattleboro, Vermont

JOB SUMMARY:

Responsible for the smooth flow of patients and their information through the office. Completes the secretarial/reception and clerical duties of the office.

DEPT. SCOPE OF SERVICE:

The BMH Medical Group provides medical services in various specialties and offices including internal medicine, family practice, pediatrics, ob/gyn, cardiology, orthopedics, urology and general surgery. The practices are staffed by physicians and other licensed providers who are supported by clinical staff (LPNs or medical assistants) and clerical staff (receptionists, transcriptionist, file clerks). 

Requirements

QUALIFICATIONS:

Education: 

• High school diploma or equivalent education preferred.

Experience: 

• One-year medical office experience preferred.
• Requires knowledge of medical office procedures, typing and word processing or computer terminal skill.

Licensure/Certification: 

• None required.

Mental Efforts: 

• Requires the ability to read and write.
• Requires hand-eye coordination.
• Requires manual and finer dexterity.
• Requires the ability to distinguish letters, numbers or symbols accurately.
• Requires the use of office equipment, such as typewriter, computer terminal, telephone, copier, facsimile.
• Requires corrected hearing and vision to normal range.
• Requires the absence of color blindness.
• Requires working under stressful conditions (high office volume, high level of phone work).
• Requires working irregular hours.

Environment & Working Conditions: 

• Requires some exposure to communicable diseases or body fluids.
• Potential for CTD and multiple and diverse interruptions.
• Exposure to CRTs.
• Requires working in area with high noise level.
• Requires travel between Brattleboro and Bellows Falls.

OSHA CATEGORY

• OSHA Category I - Tasks that involve exposure to blood, body fluids, or tissues require use of techniques of Universal Precautions as evidenced with blood borne pathogens standards.

PHYSICAL DEMANDS

On-the-job time is spent in the following physical activities.

• Standing - Up to 1/3
• Walking - Up to 1/3
• Sitting - 2/3 or more
• Talking or Hearing - 2/3 or more
• Use of hands to finger, handle or feel - Up to 1/3
• Pushing/Pulling - None
• Stooping, kneeling, crouching or crawling - None
• Reaching with hands and arms - Up to 1/3
• Tasting or smelling - None

This position requires that weight be lifted, or force be exerted.

• Up to 10 pounds - 2/3 or more
• Up to 25 pounds - 1/3 to 1/2
• Up to 50 pounds - Up to 1/3
• Up to 100 pounds - None
• More than 100 pounds - None

This position has special vision requirements.

• Close Vision (clear vision at 20 inches or less)
• Color Vision (ability to identify and distinguish colors)
• Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus)

WORK ENVIRONMENT

This position requires exposure to the following environmental conditions.

• Wet, humid conditions (non-weather) - None
• Work near moving mechanical parts - Up to 1/3
• Fumes or airborne particles - Up to 1/3
• Toxic or caustic chemicals - Up to 1/3
• Outdoor weather conditions - None
• Extreme cold (non-weather) - None
• Extreme heat (non-weather) - None
• Risk of electrical shock - None
• Work with explosives - None
• Risk of radiation - None
• Vibration - None

The typical noise level for the environment is:

• Very Quiet
• Quiet
• Moderate Noise
• Loud Noise

Hearing

• Ability to hear calls
• Ability to hear instructions from physician/department staff/others

EEO/ADA STATEMENT

Brattleboro Memorial Hospital provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Brattleboro Memorial Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources.

Compensation Disclosure in Accordance with Vermont Act 155

In compliance with Vermont Act 155, Brattleboro Memorial Hospital provides the compensation range for this position in good faith. The listed range represents the pay scale reasonably expected for a successful candidate based on factors such as relevant experience, education, internal equity, and market competitiveness. Final compensation will be determined during the hiring process.