Hotel Manager

Mandarin Oriental, Sanya is looking for a Hotel Manager to join our Executive Leadership Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

MANDARIN ORIENTAL, SANYA

A hidden gem where nature is celebrated, and privacy is assured.

Mandarin Oriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China, extending the Group’ luxury and lifestyle retreat concept designed for seasoned international travellers in search of tranquillity and the utmost in relaxation and luxury.

The resort enjoys the tranquillity of a 1.2 km nationally protected coral bay and is spread out over 12 hectares of lush tropical bloom overlooking the warm, soothing waters of the South China Sea.

About the job

Based at the Mandarin Oriental, Sanya, the Hotel Manager is responsible for the overall operations management of the hotel, to ensure Mandarin Oriental’s Legendary Service is delivered to all guests at the hotel. The Hotel Manager reports directly to the General Manager.

As Hotel Manager, you will be responsible for the following duties:

• It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the hotel’s operation at all times and be pro-active, creative and results driven.
• Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Ensure total compliance with standards of operation and LQE standards of service at all times throughout all divisions.
• Find ways to improve the efficiency of the hotel operations, which will benefit our clients.
• Handle customer comments and complaints and take swift corrective action after consultation with General Manager.
• Review and analyse market trends globally and locally in order to keep up to date in our own operation.
• Be responsible and accountable for the overall cost control, including: labor cost, operations expenses, etc.

• Create enthusiasm for training and development amongst all colleagues. Motivate and lead by example.

• To be aware of, and comply with safe working practises as stipulated in FLHSS. This will include your awareness of any specific hazards at your work place.

As Hotel Manager, we expect from you: 

• Experience at the same position for at least 2 years
• Excellent written and verbal communication skills
• Ability to build relationships, internal and external with colleagues, business partners and ownership
• Fluency in Chinese & English language skills both written and spoken required
• Experience in resort and a large-scale Hotel Operation
• High level of organization, planning and strong communication, sociable and open minded

• Highly responsible & reliable
• Work well under pressure in a fast-paced environment

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Local benefits

• A competitive salary and benefits packages
• Annual Leave and Public Holidays
• Social Insurances and Housing Fund
• Free accommodation and meals

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