- Location
- Dover
- Type
- Full-time
- Department
- Real Estate
- Seniority
- Manager
- Closing date
- Today
- Source
- Vincere
Description
PSM Recruitment are seeking an experienced and ambitious Block Manager to join a local Estate Agency & Letting Agent in Dover . This is a fantastic opportunity for someone looking to progress their career and potentially take on a leadership role in the future. The role is office-based but involves regular site visits and client interactions.
The Client manages a diverse portfolio of residential flats and mixed-use properties, including commercial units. The team is dedicated to upholding industry standards, ensuring the highest level of service for leaseholders and freeholders alike.
Key Responsibilities:
- Oversee the management of residential blocks and mixed-use properties, ensuring compliance with all relevant legislation and industry standards.
- Act as the main point of contact for leaseholders, freeholders, and tenants, handling queries and resolving issues efficiently.
- Conduct regular site inspections and liaise with contractors for maintenance and repairs.
- Prepare and manage service charge budgets, ensuring transparency and accuracy.
- Oversee Section 20 consultations and major works projects in accordance with the Landlord and Tenant Act.
- Ensure health & safety compliance and risk assessments are up to date.
- Handle disputes and complaints professionally, including dealing with challenging individuals.
- Work collaboratively with the accounts team to ensure accurate financial reporting and debt collection.
- Maintain strong relationships with clients, fostering trust and long-term partnerships.
- Stay ahead of statutory changes and, in particular, guide clients through the minefield of fire regulations, ensuring compliance and best practices.
Requirements:
- Previous experience in residential block management is essential.
- Knowledge of ARMA or IPS standards, with relevant qualifications (or currently in training).
- Strong understanding of leasehold property management, service charges, and relevant legislation.
- Excellent communication and interpersonal skills, with the ability to manage difficult conversations effectively.
- Highly organised with strong problem-solving abilities.
- Ability to work independently and proactively in a fast-paced environment.
- Proficient in property management software (experience with MRI Qube is desirable).
- Full UK driving license and willingness to travel for site visits.
- Some out of office hours working with regards to attending residents meeting and AGM’s.
What they Offer:
- A dynamic and supportive work environment with a varied portfolio—never a dull moment!
- Competitive salary based on experience and qualifications.
- Career progression opportunities, including potential leadership roles.
- Ongoing professional development and training support.
- Office-based role in Dover, serving the local community.
If you are an experienced Block Manager looking for an exciting challenge and the opportunity to grow within a well-established company, we’d love to hear from you!
