- Location
- Atlanta, Georgia
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Experience
- Seniority
- Senior
- Experience
- 30+ years
- Source
- Lever
Description
We are seeking a highly motivated Senior Customer Success Manager – Audit & Assurance to join our Customer Experience organization at Caseware. In this role, you will work with a portfolio of strategic customers to drive product adoption, usage, and measurable value from their Caseware investment.
You will serve as a advisor, combining deep audit and accounting domain knowledge with strong product expertise to help customers optimize workflows, adopt new cloud and AI-enabled capabilities, and achieve their business goals. You will also be a key connection between the customer and our, Account Management, Product Management, Customer Support, and Professional Services teams.
This is a proactive, relationship-first role focused on turning successful implementations into sustained adoption, deeper usage, and long-term customer partnerships.
❗This is a remote role available to applicants residing and eligible to work in the United States. Travel may be required depending on customer and business needs.
