- Location
- i3 Building, Cebu IT Park, Apas, 6000 Cebu City
- Type
- Full-time
- Department
- Customer Service / Customer Management
- Seniority
- Manager
- Experience
- 5+ years
- Source
- Greenhouse
Description
At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
About the role
Operations Manager in Senior Management, responsible for overall Market KPIs. Manages and interacts directly with team managers and other departments to facilitate and meet outlined production goals and targets. Regularly coordinates with various people to ensure a smooth running shift in the operations and in order to guarantee performance consistency and availability.
Preferred Qualifications:
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Strong verbal & written communication skills, & the ability to effectively communicate with teammates, leaders & business unit leadership
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Excellent organizational, communication, & interpersonal skills
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Ability to influence & drive positive changes in performance utilizing data & reports
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Proven ability to overcome resistance & drive Team Leaders to meet & exceed on customer experience goals & business goals
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Ability to anticipate trends & patterns, act quickly to change course & maintain momentum towards reaching established goals
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Proficiency in systems, proficiency in &/or ability to quickly learn internal business systems
Job Requirements:
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5 + years of experience in people management
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Customer communication experience
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Bachelor’s degree or equivalent work experience
Key responsibilities
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Sets clear goals & measurements, drives team results to achieve organization goals
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Coaches & develops a team of Team Leaders/ Support Leaders & teammates into a highly responsive team that meets & exceeds the required published performance standards
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Ensures Team Leaders are coaching, developing & communicating with their teams routinely & effectively through conducting coach the coach sessions & observations of their Team Leaders in various forums
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Utilizes behavioural based coaching model when coaching Team Leaders/ Support Leaders enabling the leaders to self-assess the methods to be successful in achieving goals
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Proactively leads & facilitates constructive two-way dialogue between Team Leaders/ Support Leaders & other functions to drive operational excellence
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Utilizes a diverse range of development, to grow Team Leaders/ Support Leaders
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Utilizes Situational Leadership skills to effectively delegate & adjust coaching style to the performance & knowledge level of the teammate & Team Leader/ Support Leader being coached
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Utilizes Performance Development Planning process to enable the team to create & follow up on plans for teammate & Team Leader/ Support Leader career development
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Utilizes effective time management skills to ensure effective prioritization of time to drive results through leveraging high impact coaching & development activities
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Establishes global relationships with other leaders & business units, & support groups, throughout the organization, to ensure excellent information flow & feedback on impacts of process, policy & product changes
Job and Company Highlights
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Competitive salary + bonuses
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Generous paid time off
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Healthcare and Life Insurance coverage on day 1
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Above industry standard company and statutory benefits
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Monthly and Quarterly Engagement Activities
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Work-Life Balance
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Training and Development
About IONOS
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.
