- Location
- Ventura, CA
- Workplace
- Onsite
- Department
- Real Estate
- Seniority
- Manager
- Education
- High School
- Source
- Paylocity
Description
Description
Essential Functions
- Be an on-site presence while the Resident Manager is away from the office.
- Answer the telephone and record accurate phone messages. Respond to incoming requests for materials (applications, maintenance request, etc.)
- Handle on-site emergencies appropriately while on duty, by contacting vendors for emergency maintenance issues, and contacting appropriate law enforcement agencies for criminal activity.
- While on duty, take maintenance requests that are not of an emergency nature for submittal to Resident Manager(s).
- Assist tenants with issues brought to the office.
- Report to Resident Manager(s) on any incidents, calls, and maintenance needs which occurred while on duty.
- Other reasonably related business duties as assigned by Resident Manager(s) and/or Property Manager.
- Assist with giving notices for inspections, attend inspections, and complete work orders.
- Assist with the move-in, annual recertification, and interim recertification processes.
- Keep the waiting list updated on Yardi.
- Keep records, files, and office in order.
- Respond in a timely manner to requests for information via phone or email.
- Assist in conducting monthly resident events.
- Assist with the monthly rent process.
- Build positive relationships with residents and coworkers.
Requirements
Skill & Knowledge Requirements
- Must have strong communication skills, both verbally and in writing, Spanish language is required.
- Must have strong listening and interpersonal skills.
- Ability to manage confidential information in a sensitive manner.
- Ability to maintain cultural sensitivity when working with the public and our staff.
- Ability to type 45+ words per minute.
- Ability to work independently, with minimum supervision.
- Proven record of meeting deadlines and manages multiple priorities.
- Strong understanding of the Microsoft Office Suite, program planning and creation of event and program materials (brochures, flyers, etc.)
Experience Requirements
- Previous experience in an office administration position and office setting
- Property management experience is a plus
Education Requirements
- High school graduate or G.E.D.
Physical Requirements
May have to sit, stand, and/or walk for long period of time.
May have to reach, squat, bend, and/or lift office-related objects.
