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A Day in the Life

Job Specific Summary
ServiceNow Architect
Job Description
Work on a growing, dynamic team to guide the design and implementation of new ServiceNow features, custom enhancements to ServiceNow applications, new custom applications, and migration of legacy solutions to the latest technologies. Our current programs include a broad rollout of NowAssist and Predictive Intelligence capabilities, expansion of Configurable Workspace capabilities, and numerous modernization and automation initiatives.
Responsibilities may include the following and other duties may be assigned.
• Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices.
• Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements.
• Provide technical leadership to a team of ServiceNow developers and administrators.
• Collaborate with IT and business stakeholders to understand requirements and assist in translating them into effective ServiceNow solutions.
• Work with enterprise and business unit architects to align on strategic direction and tactical decisions while representing the needs of the ServiceNow platform
• Oversee the implementation and configuration of ServiceNow modules.
• Ensure adherence to coding and configuration standards.
• Design and implement integrations between ServiceNow and other enterprise systems to streamline processes and data flow.
• Participate in establishing and enforcing guardrails, policies, and ensuring compliance with security standards and regulations.
• Collaborate with cross-functional teams, including IT teams, business units, and external vendors, to gather requirements and ensure successful platform implementation.
• Act as a bridge between technical and non-technical stakeholders, facilitating effective communication.
• Create and maintain technical documentation, including architectural diagrams, configuration guides, and best practice documentation.
• Provide training and mentorship to team members to enhance their ServiceNow skills.
Requirements
• Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A)
• Minimum of 8 years of relevant experience, or advanced degree plus relevant experience
• Proven experience of 2+ years as a ServiceNow Platform Architect, with a strong focus on platform design and implementation
• Active ServiceNow Certified System Administrator certification
• ServiceNow Architect certification is highly desirable
• Proven experience leading ServiceNow implementations, including customization, integration, and development.
In-depth understanding of ServiceNow platform architecture, ServiceNow modules, scripting, integrations, and best practices.
• Proficiency in JavaScript, HTML, CSS, and AJAX, along with experience in web application development and ServiceNow platform functionalities
• Strong analytical and problem-solving abilities to troubleshoot issues and optimize processes
• Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders
• Relevant certifications such as ServiceNow Certified Application Developer or Certified Implementation Specialist (HR/CSM/ITSM)
• Demonstrated leadership abilities, with the capability to mentor and guide ServiceNow developers.
Preferred Qualifications
• Experience creating and maintaining an Architecture Blueprint for a ServiceNow ecosystem
• Demonstrated experience developing and supporting custom Service Portal widgets and pages, including complex CSS and user interfaces
• Practical experience with ServiceNow AI Search configuration and optimization
• Practical experience with NowAssist configuration and optimization
• Practical experience building and supporting custom Configurable Workspaces
• Practical experience with designing and building Flow Designer Flows
• Extensive experience designing and implementing custom REST integrations, including experience building reusable frameworks and transitioning to IntegrationHub spokes
• Experience configuring OAuth authentication and Single Sign-on solutions

Job Specific Summary

ServiceNow Architect

Job Description

Work on a growing, dynamic team to guide the design and implementation of new ServiceNow features, custom enhancements to ServiceNow applications, new custom applications, and migration of legacy solutions to the latest technologies. Our current programs include a broad rollout of NowAssist and Predictive Intelligence capabilities, expansion of Configurable Workspace capabilities, and numerous modernization and automation initiatives.

Responsibilities may include the following and other duties may be assigned.

• • Develop and maintain the overall ServiceNow platform architecture, ensuring alignment with business goals and industry best practices.
  • Lead the design of scalable and sustainable solutions, considering performance, security, and integration requirements.
  • Provide technical leadership to a team of ServiceNow developers and administrators.
  • Collaborate with IT and business stakeholders to understand requirements and assist in translating them into effective ServiceNow solutions.
  • Work with enterprise and business unit architects to align on strategic direction and tactical decisions while representing the needs of the ServiceNow platform
  • Oversee the implementation and configuration of ServiceNow modules.
  • Ensure adherence to coding and configuration standards.
  • Design and implement integrations between ServiceNow and other enterprise systems to streamline processes and data flow.
  • Participate in establishing and enforcing guardrails, policies, and ensuring compliance with security standards and regulations.
  • Collaborate with cross-functional teams, including IT teams, business units, and external vendors, to gather requirements and ensure successful platform implementation.
  • Act as a bridge between technical and non-technical stakeholders, facilitating effective communication.
  • Create and maintain technical documentation, including architectural diagrams, configuration guides, and best practice documentation.
  • Provide training and mentorship to team members to enhance their ServiceNow skills.

Requirements

• Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A)
• Minimum of 8 years of relevant experience, or advanced degree plus relevant experience
• Proven experience of 2+ years as a ServiceNow Platform Architect, with a strong focus on platform design and implementation
• Active ServiceNow Certified System Administrator certification
• ServiceNow Architect certification is highly desirable
• Proven experience leading ServiceNow implementations, including customization, integration, and development.
  In-depth understanding of ServiceNow platform architecture, ServiceNow modules, scripting, integrations, and best practices.
• Proficiency in JavaScript, HTML, CSS, and AJAX, along with experience in web application development and ServiceNow platform functionalities
• Strong analytical and problem-solving abilities to troubleshoot issues and optimize processes
• Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders
• Relevant certifications such as ServiceNow Certified Application Developer or Certified Implementation Specialist (HR/CSM/ITSM)
• Demonstrated leadership abilities, with the capability to mentor and guide ServiceNow developers.

Preferred Qualifications

• Experience creating and maintaining an Architecture Blueprint for a ServiceNow ecosystem
• Demonstrated experience developing and supporting custom Service Portal widgets and pages, including complex CSS and user interfaces
• Practical experience with ServiceNow AI Search configuration and optimization
• Practical experience with NowAssist configuration and optimization
• Practical experience building and supporting custom Configurable Workspaces
• Practical experience with designing and building Flow Designer Flows
• Extensive experience designing and implementing custom REST integrations, including experience building reusable frameworks and transitioning to IntegrationHub spokes
• Experience configuring OAuth authentication and Single Sign-on solutions

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).