JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Benefits to eligible employees, include:

• Life, health and dental insurance for you.
• Annual Performance Bonus.
• Online platform with certified courses for professional development.

What this job involves

We are currently seeking a dynamic individual for the role of Facility Manager to join our team:

• Work Location:  Heredia, Costa Rica.
• Work schedule:  Monday to Friday, 8:00 am to 5:00 pm.
• Work model: On site.
• Contract Type: Indefinite-term.
• El Salvador: will be also in charge of all operation

JOB OBJECTIVE

 

The professional responsible for ensuring that the site and its services enable business continuity as well as satisfaction of the needs of people working there. Leads a team and/or manages the daily activities of an assigned property or facility, serving as the key on-site point of contact for stakeholders or clients. The responsibilities assumed will include generating site budgets, maintaining accounting and finance for maintenance and operations, contract services, purchasing materials, equipment and supplies, occupancy services, and site assistance services.

 

RESPONSIBILITIES – SUMMARY

 

• Manages and trains the team.
• Proactively engages stakeholders to ensure client expectations are met on-site.
• Builds and develops effective relationships between clients and stakeholders at multiple organizational levels.
• Serves as the key on-site point of contact to ensure client premises requirements are met.
• Ensures vendors are well-managed, delivering services on time and within budget.
• Ensures vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices.
• Plans and manages all contracts to ensure they are delivered professionally at the correct costs.
• Ensures contract expiration is well-monitored and renewal is initiated when necessary.
• Ensures contracts are continuously evaluated to deliver the best value to the client.
• Actively works to ensure site financial operations meet or exceed objectives and control requirements, including JLL's code of ethics.
• Ensures financial processes are followed at all times.
• Ensures provision of a safe work environment.
• Ensures compliance with legal fire, health, and safety standards.
• Recommends continuous quality improvement practices and implements industry best practice operations.
• Periodically reviews existing operations to reduce costs and improve operational standards.
• Ensures a property risk management program is implemented and maintained, including audits.
• Ensures escalation procedures and incident notification procedures are implemented and maintained.
• Assists in developing guidelines and strategies to ensure compliance with JLL business conduct.
• Assists and ensures the building complies with regulations and standards.

 

REQUIREMENTS

 

• Bachelor's degree in facilities management, construction, Architecture, Civil Engineering, Mechanical Engineering, Electrical Engineering, and/or administration.
• Knowledge of critical facilities.
• Knowledge of vendor management for specialized services.
• Understands basic technical aspects of property (HVAC in communication rooms or site, cooling system, fire protection systems, mechanical and electrical systems, BMS system).
• Strong budget management and financial analysis skills.
• 3-5 years of experience in facilities, property management, hospitality, or related fields.
• Contract management experience required.
• Excellent interpersonal skills and ability to interact with a wide range of personnel and client demands.
• Demonstrable experience with bidding and service improvement initiatives required.
• Knowledge of Occupational Safety requirements.
• Strong PC knowledge and ability to manage daily activities using various systems.
• Experience with continuous improvement initiatives.
• Fluent English, required.

 

COMPETENCIES (EXCLUSIVE USE OF TA)

 

• Leadership
• Customer service
• Conflict resolution
• Proactive
• Organized

DETAILED ACTIVITIES LIST

 

ACCOUNT MANAGEMENT

 

• Conduct periodic meetings with LA and other JLL FMs and managers (Sourcing, Engineering, EHS, General)
• Provide coverage for other FMs during vacations or illness
• Attend regular training sessions at Jones Lang LaSalle Corporate Office
• Participate in conferences and conventions
• Attend special events such as lunches with clients and colleagues from JLL
• Hold meetings with client staff (POC, CEOs, Town Halls, individual calls, etc.)
• Review JLL processes and procedures on an ongoing basis
• Interact with JLL Corporate (Engineering, Finance, and S&P)
• Provide soft services orientation to all FMs
• Schedule meetings and support weekly reports (4 to 5 times a week)
• Complete Workday trainings for EHS (about 5 per month)
• Attend EHS and Engineering training meetings (about 6 per month)

 

2. REPORTING

  

• Collect and consolidate operational information (e.g., Monthly Report)
• Prepare and send JLL LATAM Monthly Report
• Check and validate work orders in CORRIGO
• Prepare incident reports as needed
• Conduct occupancy planning
• Report Good Catch/Near Miss events
• Prepare ESG reports (2 different forms)
• Complete financial monthly closure
• Monitor IT room temperature and humidity (twice a month)
• Update site risk register (ongoing)
• Perform daily employee counting
• Report labor hours for service providers (CMO)
• Manage work permits as needed (EHS, Engineering)
• Update contract tracker and mapping services as needed
• Participate in POC meetings at the local site level

 

3. SOURCING & PROCUREMENT

 

• Oversee vendors and update contracts
• Maintain JAGGER Contract Management Module
• Update Contract Tracker LATAM
• Ensure COI Certificate of Insurance Policies are 100% updated
• Manage contract renewals for goods and services
• Prepare quarterly Vendor Score Cards and action plans
• Maintain vendor public legal certificates records
• Support Cognizant onboarding process and act as POC for all vendors

 

4. CLEANING SERVICES

 

• Hold daily meetings for service updates
• Supervise cleaning works
• Update daily work records
• Review and improve work records
• Conduct daily rounds and report to the team
• Manage recycling (remove, empty, and stock recycling bags)

 

5. MAINTENANCE SERVICES

 

• Oversee preventive and corrective maintenance for elevators/lifts
• Inspect mechanical, electrical, and plumbing systems
• Coordinate and supervise HVAC and electrical maintenance (during and after office hours)
• Maintain fire & life safety systems and equipment
• Conduct general building inspections
• Coordinate pest control and fumigation services
• Update asset records and business continuity plans
• Ensure drinking water provision and quality
• Implement energy conservation programs
• Manage furniture repairs and IT infrastructure support
• Oversee landscape and exterior maintenance
• Coordinate asphalt/concrete and sidewalk repairs
• Manage daily meetings and supervision for all service providers
• Update Corrigo notes and participate in weekly engineering calls
• Coordinate with external vendors for preventive maintenance and work permits

 

6. SECURITY MAINTENANCE SERVICES

 

• Request and review monthly entrance records
• Provide daily onsite support
• Create badges and run access control reports

 

7. FINANCE

 

• Collect quotes and onboarding information for suppliers
• Create purchase orders (E1)
• Receive goods/services and invoices, prepare monthly closure reports
• Store invoices in client SharePoint
• Follow up on payments and public taxation certificates
• Prepare quarterly forecasts and monthly accruals
• Approve invoices and PR requests in E1
• Communicate with vendors and finance regarding payments
• Prepare OPEX budgets and monitor inflation rates
• Update site risk register quotes and analyze budget for spare parts and stock

8. ENVIRONMENTAL, HEALTH & SAFETY (EH&S)

 

• Coordinate EH&S and labor insurance inspections
• Hire external consultants for fire drills and brigade training
• Arrange scheduled EH&S training
• Conduct indoor air quality, lighting, water quality, ergonomics, and noise level analyses
• Prepare monthly ESG reports and support internal/external audits
• Coordinate EHS vendor visits

 

9. OFFICE SERVICES

 

• Set up and maintain audio/visual equipment for meetings
• Plan and inspect conference rooms
• Communicate with building administration and coordinate building operations
• Supervise plant maintenance and holiday decorations
• Manage parking administration and signage
• Oversee landlord communications and rent invoices
• Address customer service requests and manage work orders in Corrigo
• Maintain preventive maintenance planning
• Coordinate document destruction, fleet, and office supplies services
• Support special events, catering, and transportation
• Manage mail, parcel, and porterage services
• Oversee vending and pantry equipment maintenance

 

10. OPEX PROJECT RELATED SERVICES

 

• Coordinate corporate moves and relocations
• Update building CAPEX & OPEX projects in PM Tool
• Obtain quotes, execute, and supervise projects
• Present project follow-ups

 

11. S.O.P. - SPACE OCCUPANCY PLANNING

 

• Modify space allocation database
• Conduct move and relocation audits
• Hold internal team meetings for ODCs
• Update space planning and plan workstation moves

 

12. ADMINISTRATIVE SERVICES

 

• Process medical, rent/lease, and utility invoices
• Support government audits and home office chair management
• Onboard new Cognizant associates and update presentations
• Support internal HR projects and communications
• Provide office pictures for campaigns
• Support maintenance needs and payment tracking
  

This comprehensive job description reflects the full scope of activities and responsibilities for the Facilities Manager role, ensuring continuity and clarity for the incoming replacement.

Location:

On-site –Heredia,CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a [email protected]. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.