Director of Integrated Supports/Service

Description

Lead With Purpose. Drive Quality Care. Make a Difference Every Day.

New Purpose is seeking an experienced and compassionate leader to serve as our Director of Integrated Supports/Service. This leadership role is responsible for overseeing Service Coordination, Medical, and Intake operations while ensuring individuals receive high-quality, person-centered care and support.

The Director of Integrated Supports plays a vital role in leading teams, driving operational excellence, ensuring regulatory compliance, and fostering a culture of collaboration, accountability, and continuous improvement.

If you are a strong healthcare leader who is passionate about developing teams, improving outcomes, and making a meaningful impact in the lives of others, we encourage you to apply.

Position Summary

The Director of Integrated Supports provides leadership and oversight for Service Coordination, Medical, and Intake departments. This position ensures the delivery of high-quality services while maintaining compliance with regulatory requirements, organizational standards, and person-centered practices.

Working closely with executive leadership, the Director supports operational effectiveness, quality initiatives, staff development, and integrated care coordination across the organization.

Why Join Us?

We offer:

• Competitive salary of $75,000 - $95,000 per year
• Hybrid work schedule - only 2 days in office per week!
• Medical, dental, vision, and retirement benefits
• Generous paid time off
• Professional development opportunities
• Supportive and collaborative leadership environment
• Opportunities for growth and advancement
• Meaningful work that positively impacts individuals and families every day

What You'll Do

• Provide strategic leadership and oversight for the Service Coordination, Medical, and Intake departments.
• Lead and develop managers and team members through coaching, mentoring, performance management, and professional development.
• Ensure services are delivered in accordance with organizational standards, regulatory requirements, and person-centered best practices.
• Oversee clinical and operational processes to ensure individuals receive coordinated, high-quality support and services.
• Monitor department performance, compliance measures, quality indicators, and service outcomes, using data to identify trends and drive improvements.
• Lead quality assurance and quality improvement initiatives to strengthen service delivery and enhance overall performance.
• Oversee the review and response to critical incidents, reportable events, and risk management concerns.
• Partner with leadership to develop, implement, and improve policies, procedures, and operational workflows.
• Promote collaboration across departments to ensure effective communication and integrated care planning.
• Build and maintain positive relationships with individuals served, families, providers, referral sources, community partners, and regulatory agencies.
• Participate in audits, surveys, accreditation reviews, and compliance activities while ensuring departments remain audit-ready.
• Support strategic planning, organizational growth, and operational excellence initiatives.
• Manage departmental resources effectively while maintaining high standards of service and team performance.
• Participate in an on-call leadership rotation to support urgent operational, clinical, or member-related matters as needed.

What a Typical Day May Look Like

No two days are exactly alike, but a typical day may include:

• Meeting with department leaders to review operational goals and performance metrics
• Analyzing quality and compliance data
• Coaching managers and supporting employee development
• Reviewing incident reports and quality improvement plans
• Collaborating with clinical and operational teams to address member needs
• Participating in leadership and strategic planning meetings
• Supporting regulatory readiness and audit preparation
• Building relationships with providers, families, and community partners
• Identifying opportunities to improve processes and outcomes

Who We're Looking For

You may be a great fit if you:

• Are passionate about serving individuals with intellectual and developmental disabilities
• Are a strong clinical and operational leader
• Enjoy developing teams and mentoring future leaders
• Thrive in a collaborative and fast-paced environment
• Are highly organized and solutions-focused
• Understand the importance of person-centered and trauma-informed care
• Communicate effectively with diverse stakeholders
• Use data and performance metrics to drive decision-making
• Remain calm, confident, and adaptable during challenging situations

Requirements

• Active Tennessee Registered Nurse (RN) license preferred
• Bachelor's degree required; Master's degree preferred
• Minimum of 3 years of leadership experience in healthcare, developmental disability services, behavioral health, managed care, or a related field
• Strong knowledge of person-centered planning, integrated care, and community-based services
• Experience with Medicaid-funded programs, waiver services, or long-term services and supports preferred
• Experience leading multidisciplinary teams and multiple service areas
• Strong knowledge of quality assurance, compliance, and performance improvement processes
• Excellent leadership, communication, problem-solving, and organizational skills

Ready to Lead With Purpose?

Join an organization committed to delivering exceptional services while creating meaningful opportunities for individuals, families, and communities to thrive.