- Location
- Hyderabad India
- Workplace
- Hybrid
- Department
- Global Customer Success
- Experience
- 2+ years
- Source
- Lever
Description
As a member of the Model N Support team, the Technical Engineer 1 is responsible for managing assigned support tickets while continuously building technical, business, and product expertise.
This role involves owning the ticket lifecycle, setting and meeting customer expectations, and providing clear, timely updates. The engineer actively participates in customer interactions, communicates progress effectively, and handles sensitive situations with guidance from senior team members.
Skills
SQLOracleExcelLooker
