Tool Hire Manager

At Jewson, we are looking for a Tool Hire Manager to join our team and take ownership of the day-to-day running of our Tool Hire operation.

This is a great opportunity for someone who enjoys working with customers, leading a team and developing a successful Tool Hire business. You will work closely with the Branch Manager, making sure we deliver a fast, focused and fantastic service while identifying opportunities to grow our Tool Hire sales.

This is a full-time role working Monday-Friday 7:30-1700, and every other Saturday from 08:00-12:00.     

What you will be doing

• Leading the day-to-day Tool Hire operation, ensuring it runs efficiently, effectively and safely.

• Building strong relationships with customers and supporting the team to maximise sales through proactive cross-selling and upselling.

• Managing, coaching and developing the Tool Hire team, providing regular feedback and helping colleagues build their product knowledge and confidence.

• Making sure Tool Hire equipment is available, maintained and ready to meet customer requirements.

• Managing inventory levels and working with the wider branch and local network to maintain product availability.

• Supporting customer deliveries and collections when required, ensuring equipment is loaded, secured and handled safely.

• Resolving customer queries, complaints and challenging situations professionally and taking ownership through to resolution.

• Working closely with the Branch Manager and wider branch team to deliver an outstanding customer experience.

• Leading regular team communications and creating an environment where colleagues feel supported, valued and empowered to succeed.

• Ensuring all Tool Hire activities meet company policies, procedures and Health & Safety requirements.

What we are looking for

• Experience within Tool Hire, equipment hire, builders' merchants or a similar customer-focused environment.

• Experience of leading, supervising or developing a team.

• A strong understanding of customer service and the ability to build lasting customer relationships.

• A commercial mindset, with the confidence to identify opportunities to increase sales through cross-selling and upselling.

• Good knowledge of Tool Hire products and equipment, or the enthusiasm and ability to develop this knowledge quickly.

• The ability to prioritise and organise a busy operation while maintaining high standards of service and safety.

• A positive and collaborative approach to working with colleagues across the branch.

• The confidence to take ownership, make decisions and resolve customer issues.

• A commitment to Health & Safety and working in line with company procedures

What's in It for You? 

At Jewson, we believe in rewarding our people and supporting them both inside and outside of work. As part of STARK Building Materials UK, you'll have access to a fantastic range of benefits, including: 

• Competitive salary.  

• Retirement Savings Plan (Pension) with Legal & General.  

• 34 days annual leave, including Bank Holidays.  

• Life Assurance from your first day of employment. You are automatically covered for a lump sum death in service benefit of 2x your basic salary. If you join the STARK Building Materials Retirement Savings Plan and contribute a minimum of 4% of your pensionable earnings, your cover increases to 4x your pensionable earnings.  

• WorkPerks, providing hundreds of discounts across your favourite high street and online retailers through Reward Gateway.  

• Aviva Digicare+ Workplace App, giving you access to a digital GP, second medical opinions, mental health consultations, bereavement support, and nutritional advice.  

• Voluntary benefits, including the Salary Sacrifice Car Scheme with Volkswagen Financial Services, Cycle2Work, Benenden Healthcare, and Critical Illness Cover.  

• Employee Discount across our brands.  

• Refer a Friend Scheme.  

• Wellbeing Centre through WorkPerks.  

• Ongoing learning and development opportunities with genuine career progression across the STARK Group.  

• Reward and Recognition Programme, recognising and celebrating the great work our colleagues do. 

Why Choose Us?   

• Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.  

• Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.  

• Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.  

• Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!   

What's Next  

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.