Job Summary: The Convention Services Manager is responsible for achieving assigned event revenue and satisfaction goals by effectively servicing clients and managing food and beverage minimums. This role ensures the smooth execution of conventions and events while working with the Director of Sales to meet the hotel’s revenue and guest satisfaction targets. 

Essential Functions and Duties: 

• Achieve assigned meeting planner satisfaction scores, revenue goals, and food and beverage targets. 

• Conduct solicitation calls, property tours, and client entertainment to secure business. 

• Monitor and evaluate trends within the assigned market segment. 

• Develop a comprehensive understanding of hotel operations and policies. 

• Ensure timely and accurate delivery of banquet event orders and communicate changes to relevant departments. 

• Maintain visibility in local community and industry organizations to build relationships and generate business. 

• Assist with special promotions related to direct sales segments, including participation in sales blitzes. 

• Attend and participate in daily, weekly, and monthly meetings as required by management. 

• Collaborate with the Director of Sales or Director of Catering to meet revenue and event goals. 

• Build and maintain strong relationships with clients to foster repeat business and client satisfaction. 

• Ensure all events are executed according to client specifications, maintaining high service standards. 

• Provide timely and accurate reports on event outcomes and client feedback to management. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. 

Required Experience, Education, and Skills: 

• Minimum of 2 years of experience in event management, hotel management, or convention center operations. 

• Bachelor’s degree in Hospitality, Event Management, or a related field preferred. 

• Strong knowledge of event planning, food and beverage management, and convention services. 

• Excellent communication and interpersonal skills for interacting with clients, staff, and vendors. 

• Ability to manage multiple events and meet revenue and service goals. 

• Strong organizational skills with attention to detail. 

• Proficiency in Microsoft Office and event management software. 

• Ability to work in a fast-paced environment, handling various tasks and responsibilities simultaneously. 

Work Environment: 

• Primarily indoor work with frequent walking, standing, and lifting of objects up to 20 lbs. 

• Must be available to work flexible hours, including evenings, weekends, and holidays, to meet the demands of scheduled events. 

• Regular interaction with clients, hotel staff, and vendors in a fast-paced, event-driven environment. 

Other Duties:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.