Job Description Summary

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Patient Care Specialist III – Front Office (Primary Care Clinic)

Location: 6731 Professional Pkwy W, Suite 100, Lakewood Ranch, FL 34240

Schedule: Monday–Thursday 8:00am–5:00pm, Friday 8:00am–4:00pm Lunch: 1 hour

Pay: $22–$23/hr

Experience Required: 3+ years in healthcare (Primary Care strongly preferred) Environment: Friendly, team‑oriented, fast‑paced clinic supporting 4 providers.

About the Role
We’re looking for an experienced Patient Care Specialist III with strong primary care front‑office experience to join our Lakewood Ranch clinic. This role is ideal for someone who thrives in a fast‑paced environment, enjoys multitasking, and can confidently manage scheduling, phones, insurance verification, and patient check‑in/check‑out.

You’ll be the first point of contact for patients and play a key role in ensuring smooth clinic operations and an exceptional patient experience.

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How will you make an impact & Requirements

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Why You’ll Love Working Here

• Monday–Friday schedule — no weekends

• Warm, family‑feel environment where everyone helps each other

• Supportive providers and a fun, friendly team

• Fast‑paced clinic with strong teamwork and clear workflows

• Opportunity to grow in advanced front‑office responsibilities

• Full benefits + PTO + paid holidays

A Day in the Life

• Greet, register, and check in patients; verify insurance and collect copayments

• Answer multi‑line phones, schedule appointments, and support daily provider workflows

• Check patients in/out, manage referrals, authorizations, and medical record requests

• Perform core front‑office tasks: scanning, faxing, uploading documents, and maintaining accurate EHR data

• Coordinate scheduling across multiple providers to keep patient flow running smoothly

• Review accounts, resolve basic billing issues, and partner with billing when needed

• Maintain HIPAA compliance and handle sensitive information appropriately

• Provide friendly, professional customer service in a fast‑paced clinic environment

What You Bring

• 3+ years of healthcare experience (Primary Care front office required)

• Strong experience with:

  • Scheduling

  • Multi‑line phones

  • Insurance verification

  • Patient registration

  • Collecting copayments

  • Check‑in/check‑out workflows

• Experience in value‑based care preferred

• Ability to multitask in a fast‑paced, high‑volume clinic

• Strong customer service and communication skills

• Team‑player mindset with reliable attendance

• Familiarity with EHR systems; Athena experience is a plus

• Professionalism, accountability, and alignment with organizational values

• Bilingual (English/Spanish) preferred

Benefits

• Medical, Dental, Vision insurance

• 401(k)

• PTO

• Paid holidays

• Supportive, friendly work environment

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Compensation Range:

$22.00

to

$33.00

 

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.