Student Entry Specialist / Part-Time

Renton Technical College is seeking a Part-Time Student Entry Specialist to support the operations of the Student Success Center! As a member of the Student Success Center team (advising and counseling office), this position has extensive involvement with students, the public, and outside agencies to support the operation of the college. This position is responsible for facilitating a welcoming and positive experience for current and prospective students. Responsibilities include scheduling student advising appointments, students with college navigational questions or concerns, helping maintain smooth functioning of the office, and support of office goals. This position requires exceptional customer service skills both in-person and in virtual environments.

• Support the college's mission by creating a learning and work environment of mutual respect and fairness, while encouraging creative and critical thinking. Foster a climate of multicultural understanding.
• Serve as a front office specialist for the Student Success Center by providing exceptional customer service, greeting students and visitors, answering phones, responding to emails, assisting with virtual and in-person services, scheduling appointments, and ensuring students are connected to the appropriate resources.  
• Provide accurate information regarding college services, enrollment processes, advising, and campus resources, referring students to appropriate departments when needed. 
• Prioritize and manage multiple tasks, under pressure, during peak advising times and within deadlines.
• Assist with preparing materials, scheduling, and logistical support for Student Success Center activities and advising events.
• Assist with maintaining records, preparing reports, entering data, and supporting operational processes related to advising, academic standards, adviser assignments, and other Student Success Center functions.  
• Follow and maintain compliance with FERPA regulations regarding any student educational records. 
• Communicate professionally and effectively, both orally and in writing, with college employees, departments and outside agencies. 
• Perform related duties as required.  

• Experience working with persons from diverse backgrounds such as sexual orientation, racial, ethnic, religious, linguistic, gender, age, socio-economic, physical and learning abilities, and commitment to an inclusive and equitable working / learning environment. 
• Demonstrated experience providing exceptional customer service in a fast-paced environment with frequent interruptions.
• High school graduate or equivalent.
• Three years of general office / administrative experience, including keyboarding, maintaining records, and greeting the public or equivalent experience.
• Ability to maintain confidentiality, think critically and exercise independent judgment required.
• Experience learning and using multiple technology platforms to support students (Microsoft Office, scheduling systems, student information systems, virtual meeting platforms, and database software). Experience with ctcLink/PeopleSoft is preferred.
• Excellent leadership and interpersonal skills and ability to work effectively as part of a team. 
• Demonstrated attention to detail required as well as previous experience maintaining accurate records, managing multiple tasks, and planning and organizing work in order to meet changing priorities and deadlines. 
• Demonstrated ability to promote universal design and accessibility. Proficiency in (or ability to learn within 6 month of hire) the production of accessible content, whether print or electronic. 
• Ability to represent the college in a positive and professional manner, while using tact, discretion and courtesy.
• Ability to speak a regionally top spoken language other than English is preferred (Spanish, Vietnamese, Russian, Somali, and Chinese).

WORKING CONDITIONS:

This is a part-time position averaging approximately 16 hours per week. Work hours will generally be scheduled during the college's regular business hours and will be tailored to support peak operational needs of the Student Success Center, with some scheduling flexibility. Work is mostly sedentary in nature, performed in an office environment. Frequent use of a computer and exposure to terminal screens is required. This is mostly an in-person/on-campus position; remote work may occur as business permits.

In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Renton Technical College to maintain an alcohol and drug-free workplace for our employees and students.

The person hired is required to provide authorization for employment in the United States. All offers of employment are contingent to background checks, including employment and required degree/credential verification. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform successfully in the position. Finalists are required to complete the Sexual Misconduct Disclosure form as required under RCW 288.112.080. Post offer, pre-employment criminal background checks are also required.

For questions regarding this position contact [email protected].

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EEO STATEMENT: Renton Technical College provides equal opportunity in education and employment and does not discriminate on the basis of race, color national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veterans or military status, or use of a trained guide dog or service animal, as required by Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act and ADA Amendment Act, the Age Discrimination Act of 1975, the Violence Against Women Re-authorization Act and Washington State Law Against Discrimination, Chapter 49.60 RCW and their implementing regulations. The following college official has been designated to handle inquiries regarding the nondiscrimination policies: Title IX / EEO Coordinator, Lesley Hogan, Vice President of Human Resources 3000 NE 4th Street Renton, WA 98056 (425)235-7873,[email protected].     

Jeanne Clery statement: Notice of Availability of Annual Security and Fire Safety Report: In compliance with Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Renton Technical College reports the mandate information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Renton Technical College's Annual Safety and Fire Report is available online at: https://rtc.edu/about-rtc/campus-resources/campus-security/annual-security-report.php. For information on how to access the RTC Daily Crime Log follow this link:https://rtc.edu/about-rtc/campus-resources/campus-security/daily-crime-log.php

We acknowledge that RTC sits uninvited on the ancestral land of the Puget Salish people, including the Duwamish, Suquamish, Snoqualmie, Tulalip, and Muckleshoot Nations.  We are grateful to the original inhabitants of this land, upon which we gather and dialogue. We also acknowledge our increasingly virtual world, in which RTC’s work is done across multiple indigenous lands, in some cases, away from Puget Salish territories. We thank the original caretakers of our local lands and waters, who are still here.      

Beyond acknowledgment, we each have an obligation to learn about and support our local tribes. Find out how on our resources page, which includes scholarships for Indigenous students.