Patient Scheduler

Description

 Patient Scheduler — Inbound Call Center 

AICA Orthopedics · Marietta, GA 

Pay: $21-27/hour + performance bonus  

Location: In-office, Marietta, GA  

Schedule: Full-time, Mon–Fri, 40 hrs/week

Turn inbound calls into booked appointments at a personal-injury orthopedic practice. Injured people call us in pain and unsure what to do next — your job is to earn their trust fast and get them scheduled with a doctor. If you're warm on the phone, quick, and you like hitting a number, read on.

About the role 

AICA Orthopedics is Atlanta's premier orthopedic and injury care network — 21 locations, 25 years caring for accident patients. Most of the people who call us are personal-injury patients dealing with an auto accident. You're the first voice they hear, and the whole objective is simple: get them booked with the right doctor, and find out if they're working with an attorney.

What you'll do 

• Answer a high volume of inbound calls and web inquiries — mostly auto-accident and PI patients 
• Convert those calls into scheduled appointments through warm, confident conversation 
• Ask whether the patient has an attorney and route the case correctly 
• Capture accurate patient info — name, DOB, contact, injury, insurance — the first time 
• Document every interaction in Salesforce and stay HIPAA-compliant 
• Hit your answer-rate and call-to-appointment conversion targets 

What you need 

• 2+ years on the phones in a role where you booked, sold, or converted — call center, scheduling, inside sales, retail, or hospitality all count 
• Healthcare, medical scheduling, or personal-injury experience 
• A track record of hitting targets, and comfortable being measured on conversion 
• Genuine empathy and patience with people who are hurt and stressed — without losing the booking 
• Accurate, fast data entry and comfort juggling a couple of systems at once 
• Salesforce or similar CRM experience 

Nice to have 

• Familiarity with attorney referral or insurance coordination 
• Bilingual Spanish/English 

Why AICA 

• Performance bonus tied to conversion, answer rate, and show rate 
• Medical, dental, vision, 401(k) with match 
• Paid holidays and PTO 
• Structured onboarding and coaching, with room to grow across a 21-location network 

Ready to book patients and hit your numbers? Apply now.  

Requirements

• 2+ years on the phones in a role where you booked, sold, or converted — call center, scheduling, inside sales, retail, or hospitality all count 
• Healthcare, medical scheduling, or personal-injury experience 
• A track record of hitting targets, and comfortable being measured on conversion 
• Genuine empathy and patience with people who are hurt and stressed — without losing the booking 
• Accurate, fast data entry and comfort juggling a couple of systems at once 
• Salesforce or similar CRM experience 

Nice to have 

• Familiarity with attorney referral or insurance coordination 
• Bilingual Spanish/English