LMS and Digital Product Administrator

Application Deadline: 23 October 2026

Department: OPS-Digital Products

Employment Type: Permanent - Full Time

Location: Remote

Reporting To: Sr Product Manager

Compensation: $90,000 - $125,000 / year

Description

Key Responsibilities

• Lead the implementation and maintenance of JED’s Digital Learning ecosystem, including but not limited to: course configuration and set-up, user access configuration (including single-sign-on) for partner organizations, help maintain an integrated resource library, configure surveys and evaluations tied to JED’s training, and maintain environment hygiene and release documentation across sandbox and production, etc.  
• Conduct quality assurance (QA) testing for JED’s Digital Learning ecosystem, including end-to-end testing for registration through certification. Collaborate with instructional designers to test the integration of SCORM packages into the Learning Management System.  
• Pull training data and reports, audit course completions, work with Research & Evaluation Team to ensure accurate data management, generate reports and support data analysis to identify improvement opportunities in the digital delivery and user experience of JED's training programs. 
• Lead the completion of various back-office tasks including, but not limited to, account creation and management, training enrollment management, subscription access management, and training credit management. 
• Help support the implementation of future AI-supported workflows for end-user support and impact reporting. This includes supporting the technical discovery of new AI support tools, prototyping and implementing new processes from concept to delivery.  
• Provide timely and caring end-user support for learners engaging with JED’s Online Training ecosystem, JED staff and partners using The Hub. This includes helping with access and authentication issues, helping troubleshoot technical barriers, triaging cross-department support to resolve issues and communicating remediation with staff and external stakeholders. Operate within a defined support model (tiering, response SLAs, coverage hours, escalation path) and maintain the feedback loop from support into the product backlog by categorizing issues, surfacing recurring themes, and proposing fixes that reduce future volume. 
• Help with technical discovery and planning to support the evolution of JED’s Digital Learning product ecosystem. This includes testing new features offered by our 3rd party LMS, mapping out integration opportunities with The Hub and JED’s website (jedfoundation.org), and adapting the product over time to meet JED’s evolving org objectives  
• Partner with instructional designers and instructional developers to manage instructor-led training, self-paced modules, videos, knowledge checks, surveys, and training resources within the Learning Management System (LMS). 
• Train, coach, and support internal and external end users as they learn our new platform. This includes the creation and maintenance of end-user and partner-facing training materials.  
• Create Standard Operating Procedures (SOPs) that help administrators utilize the system properly.  
• Own the operating cadence for the digital learning and Hub: schedule and prepare recurring planning, refinement, and release ceremonies; produce agendas and notes; and track decisions and action items to closure across product, engineering, instructional design, and program teams. 

• Have significant experience in your role with fully developed, proven core skills. 
• Make independent decisions about your own work and manage key stakeholders independently. 
• Handle complex problems, larger cross-functional projects, and possibly oversee certain areas of the team's work. 
• Effectively build and communicate project plans and inform department-level budgeting, when appropriate. 

• Present information clearly and succinctly in a variety of settings/mediums and to a range of audiences. 
• Reflect on communication challenges and opportunities within team and influence change to support better communication. 
• Explain "why" something is important when training or mentoring others. 

• Exhibit a solid understanding of other teams' perspectives in discussions. 
• Work cross-functionally, with team members at all levels to contribute to business outcomes and execute on projects. 

• Are able to negotiate and advocate for your team in a productive, professional way and you prioritize collective benefit over personal gain. 
• Cite and celebrate both individual and team wins. 
• Role model being a help giver; you are committed to helping and supporting others at JED and our external stakeholders. 

• Regularly seek input from your team and manager. You routinely share feedback with others. 
• Take ownership over your career and growth. You seek out and participate in internal and external professional development opportunities; you put learnings into action. 
• Anticipate pitfalls or challenges for core work streams and formulate Plan Bs. When roadblocks occur, you devise and execute solutions to resolve them. 

Skills Knowledge and Expertise

• 3+ years of LMS and Digital Product administration experience, including end-user training and day-to-day support. 
• Knowledge of virtual instructor-led training platforms (such as Zoom or Microsoft Teams). 
• Familiarity with instructional design. 
• Familiarity with LMS platforms (eg: LearnUpon), authoring systems (eg: RISE/Articulate), survey platforms (eg: Qualtrics), content management systems (eg: Contentful), BI and reporting platforms (eg: Google Analytics/Looker)  and other integrated learning technologies.  
• Strong decision-making skills working independently and multi-tasking skills working in a fast-paced environment 
• Ability to work effectively in a team environment and handle service issues with integrity, skill, and professionalism.  
• Stays up to date with the constant change in learning and development to provide relevant advice and guidance related to our LMS.  
• Proven ability to work successfully with diverse populations and demonstrated commitment to promoting diversity and inclusion.  

• Courses and platform releases launch with QA issues identified and resolved before go-live. 
• Training data reports are accurate and delivered on the agreed cadence, supporting Research & Evaluation's data needs. 
• End-user support tickets are resolved within defined SLAs, with recurring issues surfaced and reduced over time through backlog feedback. 
• The digital learning and Hub operating cadence (planning, refinement, release ceremonies) runs on schedule with decisions and action items tracked to closure.