- Location
- Atlanta, GA, United States of America
- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
- Experience
- 2+ years
- Education
- Bachelor
- Closing date
- Today
- Source
- Workday
Description
Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
Our Account Services Manager is an integral part of the Americas sales organization working to support sales efforts across Manhattan's extensive supply chain software products and services offerings. This role will assist in handling customer concerns, support inquiries, and renewals as well as identify and qualify additional sales opportunities. The individual in this role will work closely with our existing Sales Reps/ Managers on license deals, enhancing account coverage, and deepening relationships with existing clients. They will work to support the development of pipeline for additional products and services and have close contact with large ‘Tier 1’ accounts in conjunction with the Sales team.
JOB RESPONSIBILITIES -
- Manage customer relationships with established Tier 1 (Top 100) customers
- Enhance and deepen account coverage and relationships
- Develop relationships with senior level supply chain, stores and OMNI stakeholders
- Back-sell services to “A” accounts working mainly with Professional Services Directors
- Aid with Customer Support & Software Enhancements (CSSE) retention and renewals (ultimately SaaS renewals)
- Develop SaaS and License fee pipeline for additional products to assign to Sales Reps
- Expand licenses of existing products with assigned clients
- Update and maintain client information in Salesforce.com
- Ensure Manhattan Associates and customers are fulfilling contractual obligations
- Partner with other departments to serve the customer and resolve issues
- Maintain elevated level of customer satisfaction and loyalty with customers
- Develop customer account strategies and tactical penetration plans
- Collect annual maintenance fees for Manhattan's software products for all assigned accounts
- Maintain client references
MINIMUM REQUIREMENTS –
- Bachelor's degree in Business, Marketing or Supply Chain/Logistics, Engineering or related degree
- Minimum of 2 to 3 years of experience working in a Professional Services Consulting or Marketing Demand Generation role
- Experience building productive internal and external working relationships with Sales teams, Customer Support groups, Professional Services consultants, and stakeholders
- Experience using Salesforce.com, Microsoft Office products or similar software
- Knowledge of professional selling strategies as well as knowledge of complex sales methodology
- 2 years of experience implementing Manhattan products or selling strategic enterprise applications / technology; preferably supply chain is a plus
#LI-KC1
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
