Supervisor, EVS

This position is 2nd shift with a 1:00pm start time

Work Shift

Evening/Night

Scheduled Weekly Hours

40

Summary

This position supports Mercy's philosophy of patient centered care by providing day to day leadership to the Environmental Services Department (EVS). The duties include planning, scheduling, cleanliness, safety, and patient satisfaction. This position also encompasses day to day interactions with nurse managers, directors, house supervisors, infection control, and EVS/Linen staff to compliment the perfect patient experience.

Job Description

Job Duties/Essential Functions

Leadership Competencies

Leading

• Formulates a future course that reflects departmental needs and is aligned with Mercy's vision. Translates the course into team goals and objectives, sets priorities, and directs the efforts of staff towards accomplishing them.
• Recognizes and acts on opportunities for growth and improvement to advance Mercy's goals.
• Inspires staff enthusiasm for and generates commitment to departmental and organizational goals.

Standards and Accountability

• Holds team and self responsible for maintaining the highest possible performance standards and meeting agreed upon commitments.
• Sets and maintains high standards for service to patients, physicians, colleagues, and other Mercy departments. Incorporates needs and concerns of diverse constituencies into decision making.

Planning and Decision Making

• Analyzes problems systematically and logically and is resourceful when developing and implementing solutions.
• Applies key financial concepts and analysis to decision making. Understands drivers of financial performance and takes these into account when developing strategies and making decisions.
• Develops and implements work plans with actionable components and measurable outcomes. Proactively monitors key performance indicators and makes real-time adjustments to ensure that progress stays on track.
• Regularly reassesses priorities and competing demands and adjusts allocation of own and staff time and resources to increase efficiency and effectiveness.

Communication

• Articulates logical and well-founded arguments that support conclusions. Matches communication style to the message and audience. Actively solicits opinions from others. Routinely provides others with the information they need to do their jobs.
• Routinely shares suggestions, advice, and insights on progress toward goals. Provides performance feedback that is constructive and actionable, and that highlights successes as well as areas for growth based on objective metrics.

Developing People

• Selects and attracts outstanding staff from diverse backgrounds. Identifies and fills gaps in team skills and knowledge.
• Defines development objectives for self and staff that support performance goals and progress toward future skill development. Assists staff in developing their own careers by encouraging them to articulate their career goals, offering challenging growth opportunities, and providing necessary coaching and training.

Managing Relationships

• Builds and maintains long-term relationships with others based on mutual respect and trust. Fosters cooperation and collaborative decision-making among staff with diverse backgrounds and interests. When conflict arises, works effectively towards solutions and compromises that take the needs of all parties into account.
• Provides regular updates on goal progress and works with own manager to minimize risks and resolve problems. 

Job Duties

• Maintains knowledge regarding biohazard waste, pharmacy waste, chemo waste, and sharps disposal as well as knowledge of cleaning supplies and equipment.
• Handles and manages the day-to-day operations of EVS for his/her assigned shift to include proper work assignments, proper scheduling, new employee training, maintenance of accurate employee records, and offers assistance in discipline, including terminations.
• Initiates all supply ordering, both stock and non-stock, and cross trains to cover this process.
• Demonstrates, trains and practices safe work habits to EVS staff.
• Demonstrates leadership skills by team building, patient satisfaction, planning and organizing.
• Maintains an acceptable level of quality and cleanliness that is measured through Press Ganey, HCAHPS survey results and internal audits. Ensures quality standards are met by periodic inspection and evaluation of assigned staff.
• Manages vacation requests that do not compromise EVS staffing.
• Assists the Director, EVS and EVS Manager as requested to represent the department for committees, meetings or special assignments. Fills in for Manager of EVS as needed.
• Evaluates performance of assigned subordinates, including non-written 30- and 60-day, 90-day written and annual written reviews.
• Reviews applications and initiates interview process, selects best candidates and begins the hiring process.
• Maintains employee records that include training and orientation.
• Follows hospital and department policies in a consistent and fair manner.
• Operates work scheduling software that includes uploading schedules, clock adjustments, payroll and patient discharges.
• Accountable for keys that are used each shift
• Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

• Must be able to speak, read, and write in fluent English.
• Basic math skills are important in this job.
• Computer literacy includes proficiency in Microsoft software including Word, Excel, and Outlook.
• Must maintain neat appearance and professional image while at work.
• The ability to use and demonstrate guest relation skills are extremely important in this position.
• Must be a strong leader and able to communicate and listen effectively.

Professional Experience

• Minimum of three years' EVS/Housekeeping experience required. Previous lead/charge/supervisory experience preferred.

Education

• High School Diploma or equivalent required
• College degree or specific course work preferred

Physical Requirements

Sedentary: Exert up to 10 lbs. of force occasionally and/or a minute amount frequently
Light: Exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.