(USA) Operations Manager - ROC (Transportation) - Dispatcher Operations Manager

Position Summary...

Dispatch Operations Manager – West Transportation Command Center
Location: Bentonville, AR

Job Summary

The Transportation Command Center is a vital part of Walmart’s supply chain, ensuring the efficient and timely movement of goods from vendors to distribution centers and stores. As a Dispatch Operations Manager, you’ll own the day‑to‑day health and continuous improvement of our dispatch platform—translating real user issues into clear problem statements, prioritizing fixes with Product/Engineering, and turning insights into shipped improvements.

Key Responsibilities

Ownership & Initiative
• Act as a self-starter who independently identifies opportunities and drives change.
• Promote a culture of transparency, continuous improvement, and ethical standards aligned with Walmart’s values.
• Translate field pain points into clear problem statements and acceptance criteria; prioritize with Product/Engineering and follow through to delivery.
Operational Excellence & Strategy
• Recommend tuning to dispatch/optimization cost factors (e.g., empty vs. incremental miles, time‑to‑assignment) to improve planning quality and reliability.
• Lead initiatives to reduce empty miles, improve route efficiency, and lower transportation costs.
• Identify inefficiencies and implement innovative solutions to enhance operations.
Automation & Systems Integration
• Champion automation by transitioning repeatable tasks into the dispatch platform and connected systems; promote exception‑based management.
• Promote exception-based management to enable strategic focus.
• Create plain‑language job aids/release notes and train users on new capabilities and process improvements.
Data Analytics & Problem Solving
• Work with large datasets to extract insights, conduct root cause analysis (RCA), and tell compelling stories with data.
• Condense multiple issues into clear problem statements with quantified impact; prioritize and drive resolution across sprints/releases.
• Track KPIs (acceptance/utilization, planning reliability, time‑to‑assignment, SLA adherence) and sustain gains through follow‑ups.
Cross-Functional Collaboration
• Collaborate with Operations and Logistics leaders, Product, Engineering, and Asset Management to align strategies and deliver outcomes.
• Communicate updates and changes in clear, non‑technical language to ensure smooth execution.
Incident Leadership
• Lead incident triage and root‑cause analysis (RCA); classify impact and drive fast mitigation with clear standard operating procedures (SOP’s)
• Validate fixes in production and document one‑best‑way standards to prevent recurrence.
Risk & Compliance Management
• Maintain contingency playbooks and uphold SLAs (time‑to‑triage, time‑to‑mitigation, defect cycle time) for system stability.
• Ensure compliance with Walmart’s policies, guidelines, and relevant regulations.
You’ll Sweep Us Off Your Feet If You:
• Are passionate about teaching and training others.
• Thrive in a fast-paced, high-change environment.
• Are fluent in dispatch/logistics platforms and move from analysis to shipped improvements.
• Love analytics and RCA—and can tell a clear, data‑driven story that influences decisions.
• Have a high tolerance for change in leadership, strategy, and direction.
• Are an independent thinker with strong problem-solving skills and a proactive mindset.

Qualifications

Required:
• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.
• 3+ years of experience in transportation, logistics, or operations management.
• Strong communication, analytical, and problem-solving skills.
• Experience leading incident triage and RCA for production systems, partnering with Product/Engineering to deliver fixes.
• Ability to communicate complex system behavior in clear, non‑technical terms to frontline teams and leaders.
Preferred:
• Experience managing budgets, P&L, and analyzing operational data.
• Experience with dispatching or trip‑planning platforms (driver assignment, workload stitching, route optimization).
• Experience writing acceptance criteria/PRDs, running UAT, and measuring post‑release impact.
• Comfort with data analysis (Excel/Sheets, SQL, or BI tools) to quantify impact and support prioritization.

What you'll do...

Communicate with or to individuals or groups verbally and or in writing e.g. customers suppliers' associates
Drive and implement the business plan for area of responsibility to achieve facility goals e.g. production quality safety and implement operational improvements
Forecast staffing workload and performance results to meet business demands for workload and performance results for area of responsibility
Monitor and ensure area of responsibilities compliance with Logistics and company quality and safety standards policies procedures and directives by developing distributing and or maintaining procedures and supporting documentation
Identify and ensure associate customer and supplier concerns are resolved using own judgment or consulting others when needed
Supervise and manage associates and leaders in area of responsibility by giving direction monitoring performance and providing feedback identifying training and development needs and providing opportunities for learning and growth teaching supporting and modeling Logistics and company policies and procedures and participating in the hiring promotion coaching teaching and evaluation of associates leaders and managers
Prepare review and or analyze business reports and use information to identify operational improvements e.g. production quality safety


Respect the Individual: Builds high performing teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform
Respect the Individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
Respect the Individual: Attracts and retains the best talent empowers and develops talent and recognizes other contributions and accomplishments

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmart's goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us e.g. creating a sense of belonging eliminating waste participating in local giving

Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent

Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans

Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans

Strive for Excellence:Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes

Strive for Excellence:Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $84,000.00 - $126,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Regional Pay Zone (RPZ) (based on location)
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Bachelor's Degree in a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management) and 1 year experience in an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees OR 1 year experience as a Walmart Logistics Area or Operations Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates OR 1 year experience as a Walmart Logistics Load Manager OR 3 years experience in an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Distribution, Financial Modeling and Analysis, Logistics, Modeling/Forecasting, Operations, Preparing and executing budgets, Profit and Loss (P&L) Accountability, Recruiting, Supervising Associates, Training and Development, Walmart Logistics Manager, Walmart Logistics Systems

Bachelors: Business, Bachelors: Finance, Bachelors: Logistics, Bachelors: Management, Bachelors: Operations Management

Primary Location...

5805 SW REGIONAL AIRPORT ROAD, BENTONVILLE, AR 72713-0615, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.