Customer Service Associate III

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

This job is responsible for reviewing property claims tasks as per defined peril types basis from images/documentation received from the vendors. Damage details are shared virtually with the team and the primary responsibility for the team member is to accurately update the details into the tools and systems and maintain high levels of accuracy when updating data fields. This would require the resource to have a good understanding of the types of the homes and the material(s) used in the exterior and interior of the home & surrounding dwellings.

Key Responsibilities

• Review virtual images and documentation received from vendor
• Accurately identify relevant data fields and inputs which are needed to be updated into the system and tools relative to the claim
• Able to differentiate between different aspects of the information shared and accordingly update relevant details in the system (.e.g. structures / materials)
• Do a thorough review of the documentation and capture relevant details to help create a pre-filled template for downstream teams to review
• Ensure the accuracy of the pre-fill are at set standards to reduce re-work increase straight through processing
• Return any claims for additional information in case of insufficient data

 

Education

• Bachelor’s degree or equivalent experience

Experience

• 0-18 months

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• 0-18 months of experience; Bachelor Degree preferred
• Intermediate proficiency in Microsoft Office suite
• Basic technology skills
• Intermediate decision-making skills
• Intermediate time and project management skills
• Intermediate problem-solving skills
• Intermediate communication skills (written/verbal)
• Strong attention to detail
• Works effectively in a team environment
• Are organized and able to multi-task in a fast-paced environment 
• Ability to utilize available Tools to capture information associated with the claims task
• Live through a continuous improvement culture and leverage tools & technology to enhance personal performance
• Knowledge of insurance policy, coverage, and regulation
• Gaining knowledge of discipline practices, including best practices, to support the business unit
• Eye for Details and accurate preparation of data for the adjuster to assess value of the claim

Primary Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Shift Time

Recruiter Info

Joydev Karmakar [C]

[email protected]

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.