Residential Chief Engineer

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

The Opportunity:

Residential Chief Engineer

About the Role:

The Engineering Manager supports the Director of Engineering in the daily operation, maintenance, preservation, and enhancement of the residential property's building systems, common areas, and physical assets. This position is responsible for coordinating day-to-day engineering operations, preventive maintenance activities, resident service requests, vendor services, and building maintenance programs to ensure the property operates safely, efficiently, and in accordance with Four Seasons standards.

The Engineering Manager works closely with Residential Management, residents, contractors, and service providers to support building performance, regulatory compliance, asset preservation, and resident satisfaction. This role combines technical knowledge, operational oversight, and resident service with limited supervisory responsibilities to support the overall success of the Residential property experience.

This position is actively involved in daily building operations and maintenance activities and may be required to respond to emergencies, critical incidents, and operational issues outside normal business hours.

What You'll Do:

Professional Standards

• Conduct oneself in a professional manner at all times, reflecting the standards of Four Seasons Hotel and Residences.

• Promote a culture of safety, service excellence, teamwork, and accountability.

• Represent the Engineering Department professionally in interactions with residents, homeowners, vendors, contractors, and internal departments.

• Participate in operational, safety, and engineering meetings as required.

Engineering and Building Operations

• Serve as the on-site lead for daily building operations while utilizing Engineering resources and support. This role will manage 3rd party vendors to complete repairs and other tasks and eventually build a maintenance team .

• Oversee the operation, maintenance, and repair of building systems including HVAC, electrical, plumbing, fire and life safety systems, painting, carpentry, and general building equipment.

• Conduct routine inspections of residential units, common areas, amenity spaces, and back-of-house areas to identify maintenance needs, safety concerns, and opportunities for asset preservation.

• Coordinate and track work orders through the Service Request Management System, ensuring timely completion and follow-up.

• Support preventive maintenance programs designed to maximize equipment reliability and operational efficiency.

• Maintain maintenance records, equipment histories, inspection reports, inventory records, and preventive maintenance schedules.

• Monitor utility consumption and identify operational concerns, irregular usage trends, or efficiency opportunities.

• Coordinate corrective maintenance activities while minimizing disruption to residents and building operations.

• Support sustainability initiatives through energy conservation efforts and responsible resource management.

• Maintain a clean, safe, and organized work environment and ensure tools and equipment are properly maintained.

Vendor and Contractor Coordination

• Coordinate service providers, contractors, and vendors performing work at the property.

• Schedule and monitor contracted services, including landscaping, elevator maintenance, window washing, and other building maintenance programs.

• Assist with reviewing vendor proposals, scopes of work, and service requirements.

• Ensure vendor work is completed safely, professionally, and according to property standards.

• Maintain productive working relationships with contractors, consultants, and service providers.

Resident Service Support

• Provide exceptional resident-focused service consistent with Four Seasons standards.

• Respond to resident maintenance requests promptly, professionally, and courteously.

• Communicate effectively with residents and homeowners regarding maintenance activities, repairs, and service updates.

• Ensure timely follow-up and resolution of resident concerns related to engineering and maintenance operations.

• Collaborate with Residential Operations, Security, Finance, and other departments to support a seamless resident experience.

Financial and Administrative Responsibilities

• Assist with monitoring departmental operating expenses and budget performance.

• Track purchase requests, maintenance expenditures, and vendor-related costs.

• Support capital improvement projects and building maintenance initiatives.

• Assist with vendor invoice review and service verification.

• Prepare and keep a calendar to maintain operational reports, maintenance records, and departmental documentation.

Life Safety and Emergency Response

• Support compliance with all life-safety requirements, emergency procedures, and building operating standards.

• Maintain familiarity with critical building systems, emergency equipment, utility shutoffs, and response procedures.

• Participate in emergency response activities involving fire, flooding, power outages, equipment failures, severe weather, and other building emergencies.

• Promote a safe environment for residents, employees, contractors, and visitors.

• Support building readiness efforts and emergency preparedness initiatives.

Additional Responsibilities

• Assist with the onboarding, scheduling, and day-to-day coordination of maintenance team members as needed.

• Support employee engagement and sustainability initiatives, including participation in the Four Seasons for Good Committee.

• Assist with special projects, operational improvements, and asset preservation initiatives.

• Provide operational updates and maintenance recommendations to Engineering and Residential leadership.

• Perform other duties as assigned.

What we offer: 

• Energizing Employee Culture where you are encouraged to be your true self!   

• Comprehensive learning and development programs to help you master your craft.   

• Inclusive and diverse employee engagement events all year-round.   

• Exclusive discount and travel programs with Four Seasons  

• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)   

• And so much more!

Four Seasons Hotels & Resorts, Employer of Choice 

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts 

We look forward to receiving your application! 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal