Hospice Intake Coordinator

Description

Purpose of the Role

The Hospice Admissions/Intake Coordinator is responsible for managing the non-clinical intake process for potential hospice patients, ensuring smooth referral coordination, and supporting the transition into hospice care. This role works closely with the Admissions/Intake team, clinical staff, and referral sources to facilitate timely and compliant patient enrollment  

Key Responsibilities

• Receive and route incoming calls, emails, and referrals from      patients, families, and referral sources.
• Complete all necessary paperwork, including patient verification, insurance verification, and documentation in the EHR.
• Gather and verify required documentation from referring providers.
• Coordinate with the Patient Care Coordinator to schedule admission and ensure a smooth transition into hospice services.
• Communicate with patients and families about hospice services, eligibility, and the referral process.
• Maintain a current pending list of potential patients.
• Cooperate with hospital case managers and other clinical teams to coordinate discharge plans and referrals.
• Serve as a liaison between hospice and referring hospitals, home      health agencies, and community resources.
• Ensure compliance with state and federal hospice regulations, Medicare Conditions of Participation, and agency policies.
• Maintain customer relations database for referral sources.
• Perform evaluation visits as needed to assess patient      appropriateness for hospice services.
• Provide empathetic, professional support to patients, families, and      staff during the intake process 

Required Skills & Qualifications

• Mandatory:
  • Efficient, empathetic, and ethical communication.
  • Strong oral and written communication skills (phone, email, in-person).
  • Professional composure under pressure.
  • Service-focused attitude with compassion and patience.
• Preferred / Mid-level:
  • Experience with Electronic Health Records (EHR) systems.
  • Organizational and multitasking abilities.
  • Experience in hospice or healthcare intake processes.
  • Knowledge of hospice policies, Medicare, and regulatory       requirements 

Education & Experience

• High school diploma or equivalent; additional education in healthcare administration or related field preferred.
• Medical background preferred, especially in hospice or home health settings 

Work Environment

• Office-based with occasional travel to referral sites or patient homes.
• Fast-paced, compassionate environment requires attention to detail and strong interpersonal skills.

Compensation

• Salary: $22-24
• Benefits: Health insurance, retirement plan, paid time off, etc. (as applicable).