Usher/Ticket Taker

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make Legends happen!

THE ROLE

ESSENTIAL DUTIES AND RESPONSIBILITIES

The usher/ticket taker position has the most interaction with our guests during events, and as such must provide excellent customer service and exceed our guests’ expectations. The usher position is responsible for properly checking guests’ tickets as they enter the seating areas, concourses, and other areas of the facility. The usher must properly direct guests to their seats and to other services around the facility, including restrooms, concessions, first-aid, and other event-specific locations as directed by the Event Manager. The Usher is responsible for their assigned area and is charged with observing that all guests in their area are following all policies and code of conduct requirements. The usher is also responsible for providing general assistance and customer service to guests as needed, in a friendly and helpful manner.

• Greet and interact with all guests in a welcoming and friendly manner.
• Check the guest’s ticket, and ensure the guest is in the proper seating section.
• Direct guests to their ticketed seats, or to the appropriate seating section.
• Ensure that only guests with the proper ticket are sitting in the assigned section.
• Monitor seating area for guests who may not be in the correct area.
• Keep aisles, concourses, and stairs clear of guests while the event is in progress.
• Answer guest questions with regard to the event and facility, e.g., location of particular section, restrooms, concession stand, first-aid, etc.
• Handle complaints, disturbances, or related problems with guests. Forward the complaint to the supervisor or Event Manager, as applicable.
• Ensure guests are following all policies and code of conduct requirements.
• Report issues or violations to the supervisor or Event Manager.
• Inspect assigned work area before and during the event, looking for safety hazards, facility issues, housekeeping needs, personal injuries, etc. Report issues to the supervisor or Event Manager.
• Other duties as assigned by supervisor or Event Manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Excellent interpersonal and communication skills.
• Able to walk up and down stairs without a handrail.
• Must be proactive in assisting all guests with the highest level of customer service.
• Must be able to work in a team environment, interacting with multiple departments.
• Understanding of written and spoken English.
• Able to see and read small-sized text on tickets (paper & electronic).
• Must have access to the internet for scheduling & email communication.

SKILLS AND ABILITIES

• Friendly, outgoing personalities
• Good Communication Skills
• Reliable, punctual, excellent attendance
• Ability to take direction and work well with others
• Feel comfortable dealing with high-stress situations or around large crowds

COMPENSATION

$22.00 per hour

WORKING CONDITIONS

Location: On Site at Pechanga Arena, San Diego

• Must be able to work flexible hours, including nights, weekends, and holidays.
• This is a part-time, hourly, event-based position.
• Able to work outdoors in various weather conditions.
• Able to stand for extended periods of time.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.