Misson Success Director

About the Company: Virtualitics

Virtualitics is the category leader in AI-native readiness applications for defense, government, and critical infrastructure. Founded on a decade of Caltech research in partnership with NASA/JPL, we are led by scientists, strategists, and service members united by a single mission: to solve the world’s most complex, mission-critical challenges with AI.

Our Readiness AI solutions deliver operational certainty — giving leaders and operators a clear picture of what’s ready, what’s at risk, and what to do next. By identifying risks early, diagnosing root causes, and recommending prioritized actions with transparent, explainable AI, we help organizations move from data complexity to decision advantage.

Behind that impact is relentless innovation. Inventors at heart, we hold 20+ U.S. patents and are leading the shift toward agent-driven readiness. But what truly sets us apart is our culture — relentless about results, grounded in transparency, and driven by compassion for the mission and the people it serves.

If you’re motivated by impact, inspired by technical depth, and ready to build AI that performs where it matters most — you’ll find your mission here.

Our team is excited to find our next Mission Success Director to join the company.

Location: Washington, DC Area with travel to customer sites

What You''ll Be Doing

Lead and manage a team of Solution Leaders and Mission Support Specialists delivering Virtualitics Readiness AI solutions across a portfolio of defense and intelligence customers

Serve as the Delivery Operations Manager for a capability area or customer portfolio, owning delivery timelines, resource allocation, risk management, and cross-project coordination

Drive portfolio-level strategy by aligning customer objectives to product roadmaps, identifying expansion opportunities, and ensuring renewal readiness across all accounts in your portfolio

Oversee stage-gate delivery processes (IOC/FOC) and OKR-based health scoring to ensure consistent, measurable progress across customer programs

Provide executive-level reporting to senior customer leadership, C-Suite stakeholders, and internal Virtualitics leadership on delivery health, risks, and strategic outcomes

Build and scale high-performing delivery teams by hiring, coaching, and developing Solution Leaders and Mission Support Specialists who operate autonomously in demanding customer environments

Own margin and resource accountability for your portfolio, ensuring delivery efficiency while maintaining the highest standards of mission impact

Represent Virtualitics at the senior leadership level with customer organizations, building trust-based relationships with program managers, senior military leaders, and government executives

Coordinate cross-functional delivery across engineering, data science, product, and solutions teams to ensure customer commitments are met

Establish and enforce delivery standards, stage-gate processes, and operational readiness criteria across your portfolio

Maintain portfolio-level operational visibility across integrated systems including Salesforce, Jira, and Google Workspace to drive data-informed delivery decisions

What Virtualitics is Looking For

• 10+ years of progressive leadership experience in defense, intelligence, or federal technology programs• 5+ years in a      people-management role leading delivery, program management, or customer success teams
• Proven experience managing a portfolio of concurrent programs or accounts, not just single-project delivery
• Track record of building and scaling teams that deliver results in high-stakes, operationally demanding environments
• Strong executive communication skills, comfortable briefing general officers, SES-level civilians, and C-Suite      executives
• Deep familiarity with DoW and IC organizational structures, acquisition processes, and operational culture
• Experience with P&L or margin accountability in a services or software delivery context
• Ability to operate autonomously in a fast-paced, high-growth environment
• Must be able to obtain and maintain a Secret security clearance (U.S. citizenship required)

Requirements

Other Valued Skills

• Domain expertise in one or more defense operational areas such as logistics, readiness, intelligence, weapons systems, or sustainment
• Experience transitioning from uniform to the defense technology industry
• Familiarity with agile delivery methodologies in classified or accredited environments