WGL - Inside Sales Representative

Job Description

Key Responsibilities

• Respond to inquiries from customers, contractors, dealers, and employees regarding the availability of natural gas service for residential conversions, light commercial projects, and other assigned opportunities.
• Provide information on natural gas products, sales programs, equipment options, sales requirements, and sales processes.
• Explain the responsibilities of plumbing, HVAC, and underground contractors related to gas service and meter installations.
• Conduct outbound calls to prospective and existing customers to promote and facilitate natural gas conversions, products, services, and rebate programs.
• Assist customers with gas service applications, installation requirements, equipment options, and associated costs.
• Act as a customer advocate throughout the new business process by proactively tracking projects, resolving concerns, and ensuring a positive customer experience.
• Monitor project progress and coordinate follow-up activities with internal teams, contractors, and customers to ensure timely processing of applications and installation of facilities.
• Create and maintain new business projects using systems such as OpenGrid360 and Salesforce to support cost estimates, infrastructure installations, and customer account management.
• Review project documentation, site plans, and related materials for accuracy and completeness to prevent delays and ensure compliance with requirements.
• Generate and review reports to prioritize workload and maintain project timelines.
• Work independently to discuss and recommend appropriate gas service installation solutions based on customer needs and company guidelines.
• Maintain a current knowledge of company policies, procedures, products, services, tariffs, and jurisdictional regulations.
• Accurately research and respond to customer inquiries using company records and computer-based systems.
• Resolve customer concerns related to natural gas conversions, products, and services while maintaining positive business relationships.
• Document customer interactions and enter information into company databases to support reporting and operational requirements.
• Utilize strong communication and information-gathering skills to ensure accuracy, reduce callbacks, and minimize delays in the sales process.
• Support shift work requirements as needed.

Qualifications

Education and Experience

Candidates must meet one of the following qualifications:

• Bachelor's degree in Business Administration or a related field and a minimum of one (1) year of inside or outside sales experience; OR
• Associate degree in Business Administration or a related field and three (3) years of inside or outside sales experience; OR
• High school diploma or GED and five (5) years of inside or outside sales experience; OR
• Equivalent experience in telephone sales or high-volume, product-focused customer service centric environment may be considered in place of sales experience

Required Qualifications

• Successful completion of a Writing Skills Evaluation Assessment.
• Demonstrated sales and customer service skills with the ability to support company growth and customer satisfaction objectives.
• Strong verbal and written communication skills.
• Proven ability to accurately gather, interpret, and document customer information.
• Strong interpersonal skills and sound judgment when working within established guidelines and procedures.
• Proficiency with Microsoft Office applications.
• Ability to effectively manage multiple priorities and maintain attention to detail in a fast-paced environment.

Preferred Qualifications

• Basic knowledge of natural gas equipment installation and operation.
• Familiarity with OpenGrid360, SAP, Salesforce, ESRI Polaris, or similar utility systems.
• Knowledge of plumbing and natural gas OM codes and regulations.
• Understanding of natural gas and electrical appliance operation, gas line installation practices, and related industry standards.

Additional Requirements

• Ability to work shifts as required.

Union: Yes

Bargaining Unit/Local: Office and Professional Employees International Union- Local No. 2

Rate Classification: Grade 6A- $30.84 per hour, per the Collective Bargaining Agreement

Number of Positions Available: 1

Please note that current union members will receive priority on these vacancies, per the Collective Bargaining Agreement.

Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver clean and affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission: https://www.youtube.com/watch?v=hvYAAg21IuU

• #LI-TM1

For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.