Ce poste vise à soutenir les services de soutien aux patients et aux professionnels de la santé, ainsi que les services de commercialisation pharmaceutique de Cencora au Canada, offerts par l’entremise de notre division Innomar Strategies.

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Relevant du gestionnaire adjoint, Pharmacovigilance, l’adjoint(e) en pharmacovigilance I est responsable d’aider aux opérations quotidiennes du département. L’adjoint(e) en pharmacovigilance I est responsable de l’organisation, l’exactitude et l’intégralité de l’information clinique pour une variété de programmes d’aide aux patients.  

• Gestion de l’information et pharmacovigilance : recevoir, scanner et documenter toutes les informations cliniques pertinentes en conformité avec les PON/protocoles et la législation applicable; 

• Répondre aux demandes de renseignements médicaux à l’aide de la FAQ approuvée; 

• Travailler directement avec des clients internes et externes pour demander des informations ou des clarifications supplémentaires, au besoin; 

• Examiner les renseignements sur les patients dans la base de données et s’assurer que la  documentation est exacte selon les besoins des clients; 

• Joindre les rapports post-perfusion aux des bases de données pour s’assurer d’avoir la documentation appropriée pour l’aide aux patients, et les besoins des programmes d’innocuité de médicaments; 

• Saisir les données dans des bases de données propres aux  programmes; 

• Trier et classer les  télécopies et documents entrants;  

• Effectuer des contrôles de la qualité relativement aux rapports sur les effets indésirables en conformité avec les instructions de travail; 

• Effectuer des contrôles des données à la source ou y contribuer; 

• D’autres fonctions et tâches peuvent être confiées à l’adjoint(e) en pharmacovigilance I de temps à autre selon les besoins; 

• Son travail peut exiger qu’il sur appel ou de garde. 

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

• Answers and routes inbound calls, messages, and correspondence to the appropriate contact using established procedures.

• Schedules meetings, reserves rooms, and updates calendars to support orderly coordination of daily activities.

• Prepares routine documents, correspondence, and meeting materials using standard formats and templates.

• Maintains filing systems, records, and administrative information to support accurate storage and retrieval.

• Coordinates routine travel, visitor arrangements, and basic logistics under direction and within defined guidelines.

• Updates trackers, logs, and standard reports using information from defined sources to support visibility and follow-up.

• Escalates nonstandard requests, missing information, and processing issues to the appropriate owner in a timely manner.

Éducation:

• Des études de niveau collégial au minimum sont requises. Un diplôme ou un certificat avec concentration dans un programme de sciences de la vie constitue un atout important; 

Education:

• A minimum of a college-level education is required. A diploma or certificate with a concentration in a Life Sciences program is considered a significant asset.

Experience de Travail:

•  Expérience en information médicale, recherche clinique ou innocuité des médicaments ou expérience équivalente et connexe en pharmacie ou dans un domaine de l’industrie pharmaceutique constitue un atout important.

• Connaissance de l’industrie de la pharmacovigilance, y compris des connaissances actuelles des lignes directrices en matière de pharmacovigilance de Santé Canada, du US FDA, d’EMEA et d’ICH; 

• Capacité d’adaptation au changement et d’acquisition de nouvelles compétences selon les besoins.

• Expérience des domaines médical et/ou pharmaceutique et connaissance de la terminologie médicale sont un atout.

Work Experience:

• Experience in medical information, clinical research, pharmacovigilance (drug safety), or equivalent related experience in pharmacy or within the pharmaceutical industry is considered a significant asset.

• Knowledge of the pharmacovigilance industry, including current Health Canada, U.S. FDA, EMA (European Medicines Agency), and ICH pharmacovigilance guidelines.

• Ability to adapt to change and acquire new skills as required.

• Experience in the medical and/or pharmaceutical field, as well as knowledge of medical terminology, is considered an asset.

Compétences et Connaissances:

• Capacité de communiquer efficacement oralement et par écrit 

• Bonnes relations interpersonnelles  

• Bonnes compétences organisationnelles; souci du détail démontré 

• Capacité à respecter systématiquement les échéances 

• Excellentes aptitudes en résolution de problèmes; capacité à communiquer et/ou à résoudre les problèmes de manière efficace et efficiente 

• Connaissance de Microsoft Word, Excel, PowerPoint et autres programmes Office.

Skills & Knowledge:

• Ability to communicate effectively, both verbally and in writing.

• Strong interpersonal skills.

• Strong organizational skills with demonstrated attention to detail.

• Ability to consistently meet deadlines.

• Excellent problem-solving skills with the ability to communicate and/or resolve issues effectively and efficiently.

• Proficiency in Microsoft Word, Excel, PowerPoint, and other Microsoft Office applications.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

$37,714 CAD - 63,906 CAD

Affiliated Companies:

Affiliated Companies: Innomar Strategies