Quality Performance Trainer

Quality Performance Trainer

Type: Full-time, Non-Exempt

Wage: $48k - $52k

Location: Green Country- Tulsa County 14002 East 21st Street, Suite 825 Tulsa, OK 74134

 

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Your Impact

 

Do you enjoy statistical research and analytics? In this role, you will impact our daily operations by completing analysis of workforce activities and submissions to ensure compliance and adherence to contract requirements. You will have the opportunity to enhance training and development with staff by applying statistical data accompanied by effective communication of findings ability to make recommendations.

Your Responsibilities

• You will conduct quality reviews; using statistical sampling, auditing and observation of work-in-progress to evaluate compliance with policies and procedures and adherence to contract requirements.
• Identify, review and implement a plan for regular monitoring of data required.
• You will review client eligibility and expenditure requests as applicable.
• You will monitor files, reports and payment requests submitted by staff to ensure compliance with local, state and federal requirements.
• You will document staff performance including, but not limited to, client enrollment, expenditure requests and any recommend coaching or training that may be needed.
• You will prepare monitoring documents and reports for the purpose of dissemination and improvement performance efforts.
• You will communicate data findings in an effective manner to make positive recommendations for continued improvement of staff competency.
• You will coordinate with management and leads to schedule continued training sessions with staff as applicable.
• You will develop and administer training programs for all employees in various classroom formats. This can include training materials such as texts, handouts, class exercises or assessment tools.
• Review operational procedures and processes to ensure compliance and provide technical assistance to center staff in process/quality improvement.
• Maintain accurate records to include training schedules, attendance records and pre/posttest evaluations.
• Update and maintain document control systems.

Requirements

Education: Bachelor's Degree from an accredited college or university or equivalent experience.

Experience: Two years of relevant work experience. Requires working knowledge of WIOA, Welfare Transition, SNAP, ES/UI, Trade Adjustment Agreement (TAA) and all applicable local Workforce Service programs. Familiarity with applicable federal, state and local laws and regulations required. Experience with state data systems preferred.

Skills/Abilities: Must possess strong data entry skills and be proficient in Microsoft Office products with the ability to use various software programs for correspondence, reports, statistical compilation, analysis and data base access. Ability to clearly and concisely communicate via presentations, in person, written, and oral communications. Ability to work in a fast-paced, team environment and to work independently with minimal direction. Excellent interpersonal skills and customer-service orientation.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Living Dynamic

• We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is essential to our success