Telecommunications Programmer

As a Telecommunications Programmer, you will be primarily working out of the Orlando Disney Central location. You will focus on finding and solutioning custom applications that provide efficiencies in the contact centers.  

You will report to the Senior Manager-Telecommunications  

You will: 

On any given day, as a Telecommunications Programmer, you might:  

• Write simple and sophisticated SQL queries, using vendor ODBC connections to query data sources 

• Work with SSO solutions, such as Open ID Connect, and have sophisticated skills in Excel, including pivot tables, XML imports and formulas 

• Ensure all the telephony products and solutions meet security and standard process guidelines  

• Build, update, and maintain databases, and write scheduled and event-driven workflows, using Jenkins for custom applications 

• Write Batch and Bash scripts, Microsoft Office Macros for Excel, Access and Outlook, using programs such as Microsoft Visual Studio and C# programs 

• Use HTML5, CSS3, and JavaScript with jQuery/AJAX/JSON/XML to make web pages for clients to use 

• Provide enhanced interactions in existing SharePoint pages and other custom applications 

• Use PuTTY and other terminal/remote software to connect to Solaris/RedHat Linux servers 

• Install and configure required server/network software 

• Run regular status reports to assess need for upgrade/maintenance 

• Utilize Eclipse IDE to write Java-based IVR solutions that are guest-facing  

• Interface with numerous sources of record systems to provide a better guest experience. 

You Will Have: 

Here is what you need to be successful at this job: 

• Previous Call Center experience 

• Computer proficiency within a Windows environment, including Outlook, Word, Excel, Visio, and PowerPoint 

• Ability to prioritize with a good attention to detail 

• Proven ability to partner with internal customers and external vendors 

• Shown ability to work in a high paced environment 

• Problem solving skills 

• Creativity, innovation, and ability to think outside of established guidelines 

It would be great if you also had: 

Required Education: 

Associates Degree or Equivalent 

Preferred Education: 

Bachelors Degree or Equivalent 

Additional Information: 

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits. 

This position is located in Orlando, Florida. 

Disability accommodation for employment applications 

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. 

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.