Outpatient Retail Pharmacy Technician

Position Title:

Outpatient Retail Pharmacy Technician

Department:

OUHPB Retail Pharmacy

Job Description:

General Description:

The Outpatient Pharmacy Technician I is an entry-level role responsible for performing routine, foundational tasks involved in the preparation and distribution of medications under direct supervision of a licensed pharmacist. This role focuses on developing core technical skills, learning pharmacy workflows, and supporting patient care activities in the outpatient pharmacy setting.

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position. 

• Performs clerical tasks such as data entry, third-party adjudication, maintaining patient profiles, filing prescription documents, and answering phones.

• Develops basic familiarity with copay assistance and grant funding options to support patient drug affordability.

• Fulfills prescription orders by retrieving medications and accurately labeling and dispensing the correct amount for pharmacist verification.

• Participates in inventory control activities including monitoring, dating, invoicing, stocking the pharmacy, and assisting with preparation of purchase orders.

• Assists with accounting and billing-related tasks such as basic recordkeeping, accounts receivable support, third-party billing, and posting under supervision.

• Helps maintain a clean, organized, and orderly pharmacy environment.

• Promptly reports safety concerns, discrepancies, or medication errors to a supervising pharmacist or manager.

• Stores and preserves biologicals, vaccines, serums, and other medications subject to deterioration, using proper refrigeration and storage techniques.

• Demonstrates beginning competence in addressing third-party claim rejections and initiating prior authorizations with guidance from senior technicians or pharmacists.

• Develops familiarity with OUH’s patient assistance programs and traditional copay assistance workflows.

• Demonstrates exposure to basic 340B concepts and processes.

• Assists with medication therapy management (MTM) documentation or workflows as directed.

• Completes annual skills assessments and competency validations under supervision.

• Actively participates in training, seeks feedback, and focuses on developing foundational technical and customer service skills.

• Identifies basic workflow concerns and escalates them to senior technicians or leadership for guidance.

• Performs duties according to established procedures and escalates questions or uncertainties appropriately.

General Responsibilities:

• Performs other duties as assigned.

Minimum Qualifications:

Education: High school diploma or GED required.

Experience: No experience required.

License(s)/Certification(s)/Registration(s) Required: Active permit as a Pharmacy Technician by the Oklahoma State Board of Pharmacy or ability to achieve permit within 90 days of employment.

Knowledge, Skills and Abilities:  

• Basic cash handling skills.

• Fundamental computer and math skills.

• Attention to detail to ensure accuracy of data and information.

• Ability to communicate effectively, both verbally and in writing.

• Ability to read, comprehend, and follow written instructions and procedures.

• Basic proficiency with Microsoft Office applications.

• Customer service–oriented mindset.

• Ability to establish and maintain effective working relationships with pharmacy staff and healthcare team members.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.