Finance Counselor/Registration Clerk III

Description

To obtain complete and accurate personal, clinical and financial information from patients in an efficient and courteous manner. The MDIH Finance Counselor has a variety of responsibilities including:

1. Insurance specialist
2. Information gatherer
3. Collector
4. Receptionist and Switchboard Operator
5. Public Relations
6. Data Entry
7. Clerical
8. Pre-admission schedules and coordination of authorizations/pre-certification/referrals
9. With the assistance of the Patient Access Manager assesses and establishes payment plans (within guidelines), verifies charity care programs qualifiers and investigates other alternative financing.
10. Trainer for new hires and other hospital staff
11. Provide assistance as a Certified Applications Counselor related to the Patient Protection and Affordable Care Act (PPACA).

Benefits:

MDI Hospital and Birch Bay Retirement Village offer a competitive salary, robust medical/dental/vision/life insurance, identity theft protection program, matching retirement plan, ample paid time off, a comprehensive award winning wellness program with reimbursement incentives, generous tuition reimbursement, and continuing education benefits. Some positions may qualify for a sign on bonus and relocation assistance.

EEO Statement:

MDI Hospital and Birch Bay Retirement Village provide equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

About MDI Hospital:

Rooted in Community. Inspired by Care.
Mount  Desert Island Hospital isn’t just a place where care is delivered —  it’s where care begins, where it grows, and where it connects us all.  Located in the heart of Bar Harbor, surrounded by the rugged beauty of  Acadia National Park, MDI Hospital is deeply woven into the fabric of  island life. We’re not just serving a community — we are the community.

A Place Where You Belong.
At  MDI Hospital, every team member is more than a healthcare professional —  they’re a neighbor, a friend, a familiar face in the grocery store or  on the hiking trail. We believe that healing happens best when people  feel seen, supported, and valued. That’s why we foster a workplace where  everyone belongs, where voices are heard, and where your contributions  truly matter.

Small Town Heart, Big Impact.
Though  we serve a small, close-knit population, our reach is wide and our  impact deep. We offer a full spectrum of care — from family medicine and  behavioral health to emergency services and specialty care — all  grounded in compassion and clinical excellence. Our partnerships with  organizations like Penn Medicine and the MDI Biological Laboratory help  us bring world-class resources to our rural setting.

A Culture of Connection.
We  believe that wellness is a shared journey. Whether it’s through  community wellness programs, school-based health initiatives, or simply  taking the time to listen, we’re here to walk alongside our patients and  each other. Our team is collaborative, mission-driven, and always ready  to lend a hand — or an ear.

Come Grow With Us.
Working  at MDI Hospital means being part of something bigger than yourself. It  means joining a team that values your well-being, supports your growth,  and celebrates your unique strengths. Whether you’re new to the island  or have called it home for years, you’ll find a place here — not just to  work, but to belong.

Requirements

Education, Training or Certifications Required:

1. Prefer college degree or other certification relevant to healthcare settings. High School or equivalent with demonstrated registration clerical skills, including excellent spelling, numerical accuracy, strong math aptitude, good communication skills and pleasant manners. Ability to perform all duties of Registration Clerk I-II-III in addition to admission and pre-registration proven experience in a complex office or hospital setting where attention to detail.
2. Successful completion of the CMS-Certified Application Counselor (CAC) Curriculum-must be completed within three months of hire.
3. Strong Healthcare financial customer service skills and interacting with people
4. Medium to expert skill level using software like Word and Excel
5. Economics and Accounting -- Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
6. Strong writing ability -- Communicating effectively in writing as appropriate for the needs of the audience.

Experience Required:

1. Prefer prior healthcare experience (Medical Office or Hospital settings).
2. Experience working in customer service (Face to Face exchanges with customers).
3. Financial service experience from the point of care perspective.
4. College degree in Coding or Healthcare, may be substituted for work experience.

Special Requirements:

1. Proven ability and experience managing multiple work events in a high volume communication environment.
2. Excellent communication skills to include conflict management, tact, persuasion and problem solving skills.
3. Demonstrates commitment to Patient Services and performs duties to promote quality patient care and customer satisfaction while promoting safety and cost efficiency.
4. Ability to train and educate new staff and assist other departments performing registration tasks.

Cognitive Requirements:

Emotional maturity with excellent customer services skills. Strong ability to capture details and data enter with high level of accuracy.

Physical Demands:

1. Ability to sit for extended periods of time in an office setting.
2. Light lifting of various office equipment and supplies up to 20 lbs.
3. Extensive telephone answering and forwarding calls as well as paging while working on PC and/or registering patients face-toface. This will require the ability to reach and move upper body in various directions throughout shift to perform all face-to-face and telephone encounters.
4. Ability to keyboard the entire shift.
5. Ability fo continuously move out of seat to obtain paperwork from printers, send or receive
6. Filing
7. Walking to various departments or offices as needed to hand off materials etc. (Daily or as needed for all physical demands.)

Environment:

1. Extensive communications with various levels of personnel and customer base.
2. Able to work in emergency situations and sometimes stressful environment.