Operating Model Consultant – Business Reinvention

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About PwC SATIC and the role

Our new South Africa Delivery Centre is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology-enabled professional services working with clients to transform their organisations and make them fit for the future.

We are looking for candidates who bring in-depth market experience, fused with outstanding technical capabilities, who want to be a part of a community of solvers to tackle the biggest challenges in society.

If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech, and making a difference to real people’s lives. We are building one of the most innovative and exciting capabilities in the consulting industry. Taking the very best of our market leading approaches relating to business analysis, operating model design, change management, programme and project management, and transformation implementation.

We believe that taking an enterprise level approach to transformation has the power to unlock the biggest opportunities our clients have, to improve efficiency and effectiveness, and ensure they deliver the outcomes required for the people and places they serve.

Summary:

As part of a team of experienced problem solvers, you will support the design and delivery of enterprise-wide transformation programmes, helping clients solve complex business challenges through the development of effective operating models and business architecture

Qualifications /Certifications required:

● QF Level 7 and above (ZA)

● Ideally an industry recognised project or programme management qualification (e.g., Prince2 / MSP etc.)

● TOGAF advantageous

Experience required:

· Experience of supporting delivery of transformation programmes; industry agnostic.

· Experience in project; ideally in a change or transformation environment, including such capabilities creation of plans and RAIDD management.

· Experience in business analysis, transformation communications & liaising with stakeholders, and engagement change monitoring.

· Experience in working with teams in interpreting clients’ strategic, operational, and external drivers for change into coherent and logic recommendations.

· Experience in creating high quality visual outputs to communicate status, progress, business analysis outputs, and recommendations to clients. · 2- 5 years of experience · Consulting experience advantageous

Responsibilities of role:

Operating Model Design & Business Architecture

· Design and develop business architecture and operating models aligned to client objectives and transformation goals.

· Analyse data and generate actionable insights to support strategic decision-making.

· Ensure alignment and integration of key operating model components across functions and teams.

· Apply industry best practices and continuously improve methodologies for operating model design.

Transformation Delivery & Project Support

· Support the delivery team with large-scale, technology-enabled transformation programmes, particularly within the public sector.

· Contribute to implementation planning, execution, and embedding of transformation initiatives.

· Apply project and programme management disciplines, including: o Risk and issue management o Progress tracking and reporting o Financial monitoring o Input into implementation planning

· Ensure safe and effective delivery of client engagements.

Stakeholder & Change Management

· Engage and collaborate with cross-functional stakeholders to ensure alignment and successful implementation.

· Manage internal and external stakeholder relationships throughout the project lifecycle.

· Drive change management activities to support adoption of new ways of working.

Data Analysis, Reporting & Tools

· Use analytical tools and techniques (e.g., Power BI, Excel, Google Sheets, presentations) to perform analysis and reporting.

· Translate data and concepts into clear, high-quality visual and client-ready deliverables.

Team Development & Capability Building

· Contribute to the growth of the Enterprise Transformation team by providing input and developing tools, frameworks, and approaches.

· Support the evolution of multi-specialist capabilities to deliver improved outcomes for clients.

Innovation & Continuous Learning

· Stay up to date with emerging industry, technology, and global trends.

· Continuously build business, technical, and consulting acumen.

· Demonstrate innovation, take calculated risks, and drive improvements in delivery approaches.

Firm Contribution & Brand Representation

· Contribute to PwC’s purpose of building trust in society and solving important problems.

· Act as an ambassador of the PwC brand, supporting its reputation locally and globally.

· Promote inclusive, diverse, and high-performance team culture.

Personal Effectiveness

· Produce high-quality outputs under pressure while maintaining attention to detail.

· Take ownership of deliverables and proactively contribute to team success.

Desirable skill sets include:

· Understanding of transformation opportunities and what the general factors to be considered while conducting complex transformation programmes are.

· Awareness of how such programmes need to leverage technology and an understanding of different approaches to enterprise transformation.

· Experience in conducting business analysis and developing requirements across process, people, organisation, operations, and technology and information

· Ability to articulate the business benefits of transformations and articulate the case for change.

· Practical and output focussed approach and a desire to make a difference.

· Excellent written and verbal communication skills to create client recommendations and outputs with concise, clear, and coherent messaging

Role related attributes:

The following attributes are required:

· Proven analytical and problem-solving abilities.

· Strong written and verbal communication skills.

· Proactive approach and a self-starter attitude.

· Ability to effectively prioritise and execute tasks in a high-pressured environment.

· Strong customer service orientation and relationship building skills.

· Ability to present ideas in business-friendly and user-friendly language.

· Keen attention to detail.

Industry Experience:

The following experience is desirable:

· Experience of supporting delivery of transformation programmes

· Experience of working collaboratively with external teams and subject matter experts to benefit project work and recommendations.

· Experience of working within large, complex programmes.

· Experience in working with agile and scaled agile delivery approaches.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

August 23, 2026