- Location
- IND - Bengaluru - Brigade Twin Tower, Tower ‘Apex’, 7th and 8th Floor-unit 2 - Ward No. 38, No. 11/1-4 Pipeline Road HMT, Yeswanthpura, India
- Type
- Full-time
- Department
- Management
- Seniority
- Manager
- Closing date
- Today
- Source
- Workday
Description
Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.
Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.
Labcorp is seeking an Assistant Manager to join our team at Bangalore, Karnataka, India
Work Schedule
40hrs a week (Monday to Friday) in a rotational shift
Job Responsibilities
Ensure appropriate resources available, providing day-to-day supervision of the Team in order to deliver tasks according to procedural requirements and agreed-upon service levels
Develop, train and coach the team based on procedural and development requirements
Coordinate and monitor individual progress to ensure achievement of Quality, Cost and Delivery performance metrics
Ensure the consistent implementation, use and review of SOPs by maintain the same standards across all client teams
Publish and communicate performance metrics and take appropriate actions when needed
Accountable for the Teams performance, requiring timely communicating of issues to management
Monitor, track, manage and ensure resolution of all customer complaints, service failures, issues and concerns taking corrective and preventative actions where appropriate. Robust actions must be taken to ensure the same service failure does not reoccur
Ensure effective and timely adherence to management communications, meetings and procedures
Complete thorough, timely and well-documented performance evaluations providing objective feedback to the individual team member
Other duties as assigned
Minimum Qualifications
Bachelor’s degree in life science
Preferred Qualifications
Minimum of 5 years relevant industry experience
Minimum of 2 years management experience
Ability to influence internal partners
Ability to deliver consistent team performance
Ability to coach, train and guide individuals to ensure optimal team performance
Demonstrated strong customer service skills
Excellent written, verbal, and interpersonal skills
Strong planning and organizational skills
Working Conditions
Perform in a general office setting.
Sit for sustained periods of time in front of monitor.
Perform with multiple interruptions.
Requires frequent priority adjustment.
Requires the ability to manage multiple priorities.
May be required to work overtime.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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