Residential Manager

Description

Description

Northpointe is a Community Mental Health (CMH) organization providing services to individuals with serious mental illness, emotional disturbance, substance abuse disorders, and intellectual/developmental disabilities across Iron, Dickinson, and Menominee counties in the UP of Michigan. Northpointe itself was established in 1995 but has roots as a CMH dating back to 1964. Our presence can be found through remote emergency services, in school and home-based programs, and in clinical and residential home settings.

Job Purpose

The Residential Manager supervises and manages a home for individuals with intellectual/developmental disabilities and/or a mental illness to ensure delivery of high quality and safe care in a comfortable home environment is provided. The Residential Manager shall ensure licensing and other regulatory requirements are followed.

Job Duties and Responsibilities

• A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the supervisor.

Essential Duties

• Assists clinical staff in planning, implementing, and monitoring each individual's individual plan of service.
• Advocates for and ensures that the rights of each individual are protected.
• Supervises and balances expenditures for each individual's personal funds.
• Coordinates and implements a staffing schedule, meetings, individual appointments, and training. 
• Oversees and ensures compliance with applicable regulatory standards.
• Completes necessary paperwork in a timely manner, including monthly residential occupancy report, employee infection control form, manages performance indicators data sheet, petty cash data sheet, bills, etc.
• Maintains compliance with the budgetary guidelines set for the home.
• Directly supervises residential support specialists and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 
• Participates in interviewing, hiring, and training employees. 
• Plans, assigns, and directs work duties.
• Conducts performance evaluations and implements corrective/disciplinary action as appropriate.
• Addresses concerns and resolves problems.
• Advocates for residents and serves as a liaison for communication with guardians and other members of the care team.

Requirements

Qualifications

• This position will actively support the mission, vision, and values of the agency.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Certifications, and/or Experience

• Degree in a health-related field or nursing is preferred. 
• Minimum of one year experience working with individuals with I/DD and MI required. 
• Experience working in a licensed adult foster care preferred.
• Minimum of one year experience in a supervisory or team lead role preferred.
• Valid driver's license.

Knowledge and Skills

• Must be knowledgeable and committed to maintaining confidentiality. 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence. 
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as percentages. 
• Ability to add, subtract, multiply, divide, and to apply concepts of basic math.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to utilize a computer and electronic health record. 
• Participation in training and education as necessary to maintain current competency(s) in skill areas essential for implementing job duties and responsibilities.
• Ability to provide constructive feedback and positive recognition as a supervisor.

Competencies

• Demonstrates ability to provide services based upon the individual plan of service.
• Demonstrates ability to monitor expenditures.
• Demonstrates proficiency in computer software necessary to perform job functions.
• Demonstrates assurance of staff training/compliance with medication administration procedures.
• Demonstrates assurance of home/staff compliance with universal precautions policies and procedures.
• Demonstrates maintenance of a safe, therapeutic environment with active treatment.
• Demonstrates ability to control overtime expenditures.
• Demonstrates knowledge of human growth and development issues and can relate effectively with adults of varying emotional and intellectual capacities.
• Demonstrates ability to be compliant with MDHHS regulations and licensing regulations.
• Demonstrates sound supervisory and management skills.
• Demonstrates adherence to Northpointe policies and procedures regarding confidentiality and individual rights.
• Demonstrates ability to use effective intervention techniques necessary to avoid injury to self or others.
• Demonstrates knowledge and understanding of intellectual/developmental disabilities.
• Strong team skills and the ability to work effectively as part of different group projects. 
• Highly developed interpersonal and communication skills are essential.
• Requires a high degree of sound judgment and initiative.
• Demonstrated ability to function in a complex environment filled with competing demands.
• Demonstrated ability to prioritize and manage one's own time and resources.
• Demonstrated ability to solve complex, multi-disciplinary problems in a graceful and sensitive manner.
• Overall commitment to the quality-of-service recipient care as well as customer service.

Working Conditions

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. 
• The employee frequently is required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must frequently lift and/or move more than 50 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee must be free of active tuberculosis.
• The employee must wear appropriate personal protection equipment when indicated (may include N95 or PAPR hood).

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.
• The employee is frequently exposed to toxic or caustic chemicals and blood-borne pathogens. 
• The employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to fumes or airborne particles.

Required Training

Training requirements established by licensing agencies, accreditation bodies, MDHHS, and NorthCare Network shall be followed upon hire, annually, and as necessary.