Student Services Technician

Performs a variety of duties as required to assure students have a positive experience of the college relating to enrollment, scheduling, and withdrawal. Additionally, works to ensure the highest level possible of data integrity. Provides exceptional service to customers, including maintaining a professional and positive demeanor at all times.

1. Serves as primary point-of-contact for students seeking services, including registration, scheduling, assessment, withdrawal, applications for graduation, making payments, and general information
2. Understands complicated scheduling processes for each college program. 
3. Assists students in filing withdrawal and records requests from students and external parties in compliance with Family Education Rights and Privacy Act.
4. Answers general questions about college programs and services in person and on the telephone in lieu of recruiters and advisors.
5. Greets individuals checking in for services and provides the necessary service or directs them appropriately; assists individuals in gaining priority access to other staff as appropriate for urgent intervention.
6. Serves as telephone operator/receptionist for Student Services Department; receives, screens, answers questions, and/or forwards calls as appropriate.
7. Troubleshoots student registration problems by phone or in person; checks schedules and data not appearing on roll/record; initiates records change forms as appropriate. Assists students with obtaining copies of schedules/progress reports or other records.
8. Remains current on Student policies and procedures as well as program-specific information.
9. Update students’ demographics and change passwords. 
10. Manage own cash drawer, including taking payments, issuing refunds, and balancing at the end of the day. 
11. Operates computer to perform various secretarial duties, type letters, memos, correspondence, spreadsheets, desktop publishing, and special projects. 
12. Assists teachers with the information needed by phone, email, or in person.
13. Responsible for accurate data entry of student information. 
14. Perform other related duties as required. 

• Requires a high school diploma or equivalent.
• One (1) year of related experience in customer service, related industry, or equivalent experience.
• Ability to work effectively in a diverse, fast-paced environment that involves constant customer contact and varying tasks throughout the day.
• Ability to work effectively as a team and independently with minimal supervision.
• Working knowledge of general office procedures and practices, electronic and paper filing systems, and telephone and computer etiquette.
• Proficient skills with computer applications such as Word and Excel, basic computerized bookkeeping, basic mathematics, and utilization of various types of office equipment.
• Proven verbal and written communication competency.
• Customer service skills.
• Ability to work independently while managing work assignments in a highly interpersonal contact environment.
• Must be able to multi-task and meet time restraints.
• Strong critical thinking and troubleshooting skills, attention to detail, commitment to accuracy and organization, and maintaining a professional demeanor.
• Ability to deal with confidential information.

APPLICATION

To be considered for employment you must meet the minimum qualifications of the position, submit an EMPLOYMENT APPLICATION, RESUME and COVER LETTER before the closing date. Apply online at:

www.davistech.edu/hr

EOE