Clinical Coordinator

Description

Job Title: Clinical Coordinator

Job Description

Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. 

Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.

Summary

The Clinical Coordinator acts as a liaison between their assigned physician and patients/families, staff, primary care physicians and other specialists, attorneys, vendors etc. This role ensures that physician schedules are in accordance with their protocols/needs and that the schedule provides for a smooth/effective delivery of patient care; coordinates incoming physician-related phone calls; and, as requested, assists the physician in the coordination of personal responsibilities in an effort to ensure that the professional requirements of the physician’s workday are met.

Responsibilities 

Physician Liaison Activities

• Responds to incoming phone calls and determines the best method for resolution of caller’s needs through the identification of the most appropriate respondent (i.e. physician, physician assistant, clinical/nursing staff, etc). Channels requests appropriately in an effort to ensure resolution
• Secures charts related to diagnostic tests, physical/occupational therapy reports, etc. and discusses issues with physicians. Relates physician information back to patient/requestor. Completes chart notes, as appropriate

Appointment Scheduling

• Registers and assists in scheduling of appointments for new/established patients
• Arranges for legal depositions, ensuring that all patient records are available prior to the deposition

Correspondence/Clerical Functions

• Responsible for chart preparation prior to clinic hours; ensures that the chart is in order and complete with all documentation needed by the physician. If test results, dictation or other documentation is needed, this role will call to obtain it before clinic hours 
• Sends prescriptions for therapies, return to work notes, gym notes etc., as requested
• Composes and types non-patient visit letters/correspondence for the physician
• Opens and distributes physician/department mail
• Provides workers’ compensation carriers with updated status on patients
• Completes, handicap parking permits, jury duty requests, school/physical education excuse notes, disability forms, etc.
• Prepares physicians on call schedules and coordinates physician schedule changes
• As necessary, secures appropriate releases and copies, medical information for patient pick-up. Works closely with copy service and monitors reports to ensure timely mailing of all requests for records
• Maintains an orderly file on physician credentials and CME credits

Other Functions as assigned, including but not limited to

• Works on special projects
• Secures insurance pre-certifications as requested (i.e. MRI’s PT, Synvisc, injections, surgery etc.)
• Handles payments received for depositions, record subpoenas, etc., by completion of appropriate forms for the Revenue Cycle department and notation of receipt of payments in the chart
• Maintain a clean and safe work environment
• Other duties as assigned

Requirements

Requirements

Education

• High school diploma or equivalent is required

Certifications/Licensure

• Valid Illinois Driver’s License

Experience

• Not applicable

Technical Skills

• Able to type 40 wpm with good spelling ability
• Computer literate and knowledgeable in business software/equipment
• Knowledgeable in basic medical terminology

Soft Skills

• Able to communicate (verbal and written) in the English language
• Excellent phone and people skills
• Capable of keeping up in a “fast-paced” work environment

Physical Requirements

• Stand or sit for extended periods of time
• Work is primarily indoors. 
• Extended periods of sitting in the same position may be required 
• Ability to hear telephonic communication and speak the English language is required 
• Position requires repetitive hand movement as necessary for computer data entry work 
• May require occasional outdoor travel via automobile

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week):  medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.  

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.