Sales Support Assoc Analyst

Overview

CAREERS TO SMILE ABOUT 

 

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day. 

 

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve. 

 

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Responsibilities

The Opportunity in Mexico City!

Join PepsiCo's Sales team and contribute to enhancing the digital experience of our B2B customers. In this role, you will support the execution of customer engagement and rewards programs through PepsiConnect, helping ensure effective communication, program visibility, and timely resolution of customer needs.

This is an excellent opportunity for early-career professionals interested in sales operations, customer experience, and digital commercial initiatives.

Your Impact

As a Sales Support Associate Analyst, you will:

• Support the end-to-end execution of customer rewards programs, ensuring timely coordination of activities, promotional materials, and customer rewards.
• Monitor customer inquiries and complaints, coordinating follow-ups to ensure timely responses and a positive customer experience.
• Track promotional materials and rewards throughout the process, from purchase orders to delivery and supplier payments.
• Support PepsiConnect platform updates, ensuring information is aligned with current commercial and rewards programs.
• Monitor program KPIs, track customer participation and reward redemption, and prepare relevant performance insights.
• Coordinate the communication of program updates, guidelines, and changes to internal and external stakeholders.
• Collaborate with cross-functional teams and external partners to support program execution and continuous improvement.

Qualifications

Who Are We Looking For?

• Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
• 1–2 years of experience in Sales Support, Customer Experience, eCommerce, Trade Marketing, or Sales Operations.
• Strong organizational skills, attention to detail, and follow-up capabilities.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Customer-oriented mindset and ability to manage multiple priorities.
• Effective communication and interpersonal skills, with the ability to collaborate across different teams.
• Proactive, adaptable, and results-oriented, with a willingness to learn and take initiative.
• Fluent Spanish and English, both written and spoken.

   

What can you expect from us:  

• Opportunities to learn and develop every day through a wide range of programs.   

• Internal digital platforms that promote self-learning.   

• Development programs according to Leadership skills.   

• Specialized training according to the role.   

• Learning experiences with internal and external providers.   

• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.   

• Financial wellness programs that will help you reach your goals in all stages of life.   

• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.  

• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.   

   

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.