Sales Support Advisor - Indianapolis, IN

Description

• Brooks Auto Care , a Great Water Garage
• Address:   4820 South Emerson Avenue Indianapolis, IN 46203 
• Shop Hours:  M-F 7:30 AM - 6:00 PM, S 7:30 AM - 4:00 PM EST 
• Pay: $41,000 - $46,000 annually

Build Your Career with Us

We offer the feel of a neighborhood shop with the tools, training, and support of a growing professional network. Our team values honesty, teamwork, and helping technicians develop their skills. If you enjoy working with your hands, learning new skills, and being part of a supportive shop environment, this is a great opportunity to build your future in automotive repair.

Purpose & Objective:

Sales Support staff orders parts, ensures accurate and timely parts inventory, and assists customers as needed. Develops a great working relationship with the Service Advisors and Technicians that is founded on respect.   

What You'll Do:

• Works with technicians, service advisors, and service manager to source parts 
• Keeps technicians, Service Advisors, and manager informed on the parts delivery status 
• Stocks parts inventory and ensures accurate counts 
• Customer assistance when service manager and service advisors are occupied with other customers. Assistance includes answering phones, scheduling appointments, creating work orders, and invoicing customers for payment 
• Makes hydraulic hoses as needed 
• Other tasks: Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop. Examples could be running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed. 
• Any other task as assigned by Company or direct supervisor  

Requirements

What We're Looking For:

• High school diploma or GED is required 
• 1 or more years automobile, medium or heavy-duty truck parts experience and/or other experience that closely matches the Parts Counter responsibilities  
• Strong customer service skills  
• Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.  
• Computer Knowledge & Ability: Must possess a working knowledge of how to use Microsoft Windows software.  
• Communication Skills: Must be able to communicate in English fluently, both in verbal and in written form.  
• Math Skills: Must possess ability to count. Must know how to perform basic math functions (addition, subtraction, division, multiplication) using a calculator.  
• Mechanical knowledge a plus  

Work Environment & Physical Requirements:

• Physical Demands:  
• Must be able to get into and out of various vehicles without assistance. 
• Must be able to drive a motor vehicle with passengers. 
• Must be able to lift and carry up to 50lbs without assistance. 
• This job operates in an environment with extensive exposure to an automotive repair shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. This role routinely uses standard office equipment such as computers, phones, photocopiers & scanners. 
• Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) 
• Ability to work flexible hours/days including evenings and if shops are open, weekends; additional time may be required depending on business needs. 
• Ability to stand for long periods, and lift up to 50 lbs.; frequent reaching, bending, twisting, pulling, and pushing. 
• Ability to view and operate a computer, keyboard, and mouse 
• Able to answer phones and greet customers 

Supporting Employees Beyond the Work:

At GreatWater, we believe a rewarding career should come with support that goes beyond the shop floor. From strong health coverage and paid time off to training, career growth, and programs that invest in your future, our benefits are built to help you thrive at work and at home.

(Benefits begin the date of hire, except for 401k which begins on the 90th date of employment.)

• Front Loaded PTO + 6 paid holidays
• Paid Parental Leave (1 week)
• Teammate Discounts on services
• 401(k) Match: 100% of first 3% + 50% of next 2%
• Health, Dental & Vision Insurance 
• HSA Match up to $15 per paycheck
• Company paid Life Insurance & AD&D ($25,000)
• Employee Assistance Program (24/7, free)
• Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life
• Training & Tuition Reimbursement, including ASE test fee reimbursement
• LEARN to EARN Program: Technician pay growth tied to ASE certifications