Guest Relations Associate

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

SALARY: $15.00 per hour

SHIFT: Part-time including weekdays, weekends, and holidays. Shifts include 10am-5pm or 10am-4pm.

COMPANY:

We are home to the nation’s most iconic beer and beyond beer brands, including Michelob ULTRA – America’s #1 top-selling beer – as well as Busch Light, Budweiser, Bud Light, Stella Artois, Cutwater Spirits, and industry-leading craft brands. From our longstanding efforts to support American farmers, military, veterans, and first responders, to emergency drinking water donations and responsible drinking programs, we are guided by our commitment to the communities we call home and the 65,000 hardworking Americans who bring our beer to life. We are powered by a team that shares our passion to create a future with more cheers. Are you ready to join a team that dreams as big as you do? 

ROLE SUMMARY:

As part of the Anheuser-Busch Tour Center team, Guest Relations Associates help create memorable guest experiences by providing exceptional service and support. This role is responsible for answering guest inquiries via phone and messaging channels, sharing information about signature tours and events such as Brewery Lights, and assisting guests with booking experiences.

JOB RESPONSIBILITIES:

• Respond professionally and promptly to phone calls, emails, and other electronic inquiries regarding tour and experience reservations for Warm Springs Ranch and the St. Louis Brewery.

• Provide guests with accurate, consistent, and up-to-date information about tours, events, experiences, policies, and availability.

• Deliver exceptional guest service by anticipating needs, resolving concerns, and ensuring a seamless booking experience from inquiry to reservation.

• Generate and distribute ad hoc reports and booking data requests for location management using reservation and ticketing systems.

• Engage guests with enthusiasm and passion while promoting brewery experiences, beer culture, and the world-renowned Budweiser Clydesdales.

• Support overall guest satisfaction by serving as a knowledgeable resource and brand ambassador for Anheuser-Busch experiences.

JOB QUALIFICATIONS:

• High school diploma or equivalent required.

• Must be at least 18 years of age.

• Strong interpersonal, customer service, and relationship-building skills.

• Effective time management skills with the ability to respond to guest inquiries and requests in a timely manner.

• Ability to follow established sales and service processes while delivering a personalized guest experience.

• Excellent verbal communication, organizational, and problem-solving abilities.

• Proficient in handling multiple tasks and priorities in a fast-paced environment.

• Experience in a customer-facing, hospitality, reservations, or call center environment preferred.

• Enthusiasm for sharing information about Anheuser-Busch experiences, beer culture, and the iconic Budweiser Clydesdales.

WHY ANHEUSER-BUSCH:

At Anheuser-Busch, our purpose is to create a future with more cheers. For more than 165 years as a leading American manufacturer, Anheuser-Busch has delivered a legacy of brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations. As the nation’s top brewer, one of the fastest growing spirits companies, and an insurgent force in energy drinks, we drive economic prosperity nationwide through investments in our people, facilities, and communities. We are the only alcohol company that invests in the U.S. at this scale.

BENEFITS:

• 401(k) Retirement Savings options with a company matching contribution.

• Chance to work in a fast-paced environment among a company of owners.

• Flexible work schedule.

• Access to on-site amenities including the gym.

• Food and merchandise discounts at the Tour Center and Biergarten.

• Free Beer! (21+)