- Salary
- $23 – $33
- Location
- 75 Francis Street Boston (Tower), United States of America
- Workplace
- Onsite
- Type
- Part-time
- Department
- Healthcare
- Education
- Bachelor
- Source
- Workday
Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for facilitating the successful delivery of services to patients and family members of various languages.Follows requests for interpretation, collaborating with qualified auxiliary interpreters for comprehensive accommodation of interpretation requests. Provides translation service (both sight translation & written translation) of pertinent materials for patients and families, such as written information regarding relevant services, pre-operative, post-operative, discharge instructions, patient and family education, and follow-up care materials.
Does this position require Patient Care?
Yes
Essential Functions
-Serve as a mediator, as necessary and when appropriate, to enhance communication between staff and patients/family as it relates to medical care and adhere to the standard code of ethics for medical interpreters.
-Keep accurate documentation of interpretation encounters to include relevant data such as location, duration, and purpose.
-Provides coordination and staff training on the use of the telephone language interpretation services (and relevant equipment).
-Answer calls promptly and conduct interpretation in a friendly and professional manner.
-Function in a manner appropriate to each interpreted situation, demonstrating professional appearance, conduct, and promptness.
-Adheres to standard code of ethics for medical interpreters.
Qualifications
Qualifications:
1. Bachelors Degree with a concentration in a human relations field (i.e. Sociology, Psychology) highly preferable. High school diploma or equivalent required
2. Healthcare and/or medical interpreting experience 2-3 years preferred
3. Fluency of English and Spanish, both written and verbal.
4. Prior training of medical terminology and interpreting skills.
5. Knowledge of culture-specific care.
Knowledge, Skills and Abilities
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Being aware of others' reactions and understanding why they react as they do.
- Talking to others to convey information effectively.
- Understanding the implications of new information for both current and future problem-solving and decision-making.
Additional Job Details (if applicable)
Shift: 30hr day position
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$23.34 - $33.37/Hourly
Grade
5
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.