Job Description Summary

The Biomedical Technician will respond to service calls within a hospital or healthcare system in the Jacksonville FL area.  You will evaluate, diagnose, and perform repair and planned maintenance (PM) on customer’s biomedical equipment. Drives customer satisfaction through service excellence.

This role requires the candidate to work onsite at customer location(s).  To provide onsite customer support, candidate needs to be able to work in the Jacksonville FL area.

Job Description

Responsibilities:

• Evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.

• May assist less experienced technicians on basic and more complex repairs/resolution.

• Effectively communicate and partner with teammates and colleagues.

• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.

• Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction.

• As instructed, implement GE/customer facility contract and supports business goals/objectives.

• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.

• When trained, able to share on-call responsibility.

• Document all repair actions and submit reports/summaries according to schedule.

• Ensure proper care of spares, tools, and test equipment, and ensure calibration.

• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.

• Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.

• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

Required Qualifications:

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering or related field and a minimum 2 years of experience servicing medical equipment; OR equivalent military education to a Bachelor’s or Associate’s degree and a minimum 2 years of experience servicing medical, electrical, electronics, IT or mechanical equipment; OR High School Diploma/GED and a minimum 4 years of experience servicing  medical equipment.

• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.

• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

• Valid Driver’s License.

• The successful applicant must comply with GEHC's standard background check, including a post offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Desired Qualifications:

• Experience interfacing with external customers.

• Leadership experience (team lead, mentor/coaching role).

• IT experience (networking, computers, IP, etc.)

• Experience working on surgical equipment in an operating room environment.

• Ability to work with minimal supervision and take initiative/ownership.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.