Associate - Deposit & Payment Operations

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition

• We are looking for a highly motivated, analytical, and resourceful Operations Associate who can support FCB’s growth.

• Support First Citizen India Reconciliation team responsible for reconciling bank-wide Cash/Bank, Loan, Deposit, Cash, Cards and FX accounts.

Job Details

• Position Title: Associate, Deposit & payment operations

• Career Level:  S4

• Job Category: Specialist

• Role Type: Hybrid

• Job Location: Bangalore  

About the Team:

The Reconciliations is a team of dedicated professionals committed to performing daily transaction matching and monthly account reconciliation including balance certifications. Our values drive everything we do. Join us and make a meaningful impact on your career.

Impact

The Reconciliations is a team of dedicated professionals committed to performing daily transaction matching and monthly account reconciliation including balance certifications. Our values drive everything we do. Join us and make a meaningful impact on your career.

Key Deliverables

• Analyze reconciliation activities for assigned complex accounts, identifying and investigating exceptions and variances across systems.

•  Execute day-to-day operational responsibilities while supporting overall team objectives, priorities, and deliverables.

• Monitor operational queues and assist in the timely resolution of routine exceptions, inquiries, and processing issues.

• Utilize analytical thinking and problem-solving skills to identify root causes, recommend solutions, and support process improvements.

• Ensure all activities are performed in accordance with established procedures, operational controls, quality standards, regulatory requirements, and risk management guidelines.

• Collaborate effectively with cross-functional partners and stakeholders to ensure timely and accurate completion of operational tasks.

• Escalate issues, discrepancies, control gaps, or potential risks to management in a timely and appropriate manner.

• Maintain the confidentiality, integrity, and security of customer, employee, and business information in compliance with organizational policies and regulatory requirements.

Skills and Qualification

• Excellent verbal and written communication skills, with the ability to communicate effectively across diverse stakeholder groups.

• Strong understanding of financial services and operational processes, with the ability to apply knowledge in a business environment.

• Demonstrated commitment to delivering high-quality, accurate, and error-free work.

• Highly organized and efficient, with the ability to manage multiple priorities and perform effectively under tight deadlines.

• Exceptional attention to detail, strong analytical skills, and the ability to multitask in a fast-paced environment.

• Proven ability to collaborate within a team environment and coordinate effectively with cross-functional stakeholders.

• Self-motivated and capable of working independently, exercising sound judgment, initiative, and accountability with minimal supervision.

• Recent graduates with a strong learning mindset and an interest in building a career in banking and financial operations are encouraged to apply. 

Relationships & Collaboration

• Reports to: Senior Manager, Banking Operations

• Partners: Onshore team and various business line teams

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.