Admin Guest Experience/ Concierge Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.

Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 184 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.

About the role 

Provides a full range of administrative, clerical office support to Guest Experience and Concierge team to ensure a smooth arrival and memorable stay for VIP,, Long Stay and Celebrity guests while complying with all Four Seasons’ policies and procedures. Directs staff that performs the following duties and will also perform these duties on own. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. 

What you will do  

• Provides a full range of administrative, clerical office support to Guest Experience and concierge Team 

• Handle and process purchase orders for all ordering required for Guest Experience / Concierge team ensuring quotes/bidding process is carried out. 

• Communicate and coordinate guest needs with Reservations, Front Desk, Housekeeping, Guest Services, Room Service, Pool and Beach, Florist and Sales to satisfy VIP, Long Stay and Celebrity guest needs. 

• Contact guest prior to arrival to inquire about any specific needs or accommodations. 

• Coordinate amenities with room service and place special occasion, kids, and pet amenities in guest rooms 

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions etc. 

What you bring       

• One year previous luxury hotel experience, preferably in the front office/reservations/concierge departments 

• Requires a working knowledge of the Front Desk and Concierges aspect of Four Seasons services, policies or operations and general knowledge of Housekeeping, the hotel and area. Working knowledge is generally learned on-the-job. 

•  It requires knowledge for the ability to operate computer equipment and the reservations system. 

• The Ability to read and speak English, french, arabic. 

What we offer   

•   Competitive salary & wages  

•   Comprehensive benefits package   

•   Paid time off

•   Excellent Training and Development opportunities   

•   Learning & Development Subsidy  

•   Many career opportunities within the hotel and to other Four Seasons  

•   Employee Travel Program  

•   Complimentary Dry Cleaning for Employee Uniforms   

•   Complimentary Employee Meal and Paid Meal Break