- Location
- SWE - Angelholm - HemoCue AB, Sweden
- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Experience
- 5+ years
- Education
- Bachelor
- Source
- Workday
Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At HemoCue, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
HemoCue is a leading provider of point-of-care diagnostic solutions, enabling healthcare practitioners across clinical settings and geographies to improve patient outcomes and clinical workflows. For more than four decades we’ve been advancing what’s possible at the point of care. HemoCue offers point-of-care testing for hemoglobin, glucose and HbA1c as well as total and differential white blood cell count.
Learn about the Danaher Business System which makes everything possible.
We are looking for a Manager Customer Operations to oversee the Customer Operations function, including Demand Planning and Customer Service.
In this role, you will have the opportunity to:
- Management of the Clearance to Sell/Repair and Control of Distribution processes
- Revenue Review, Sales Forecast and Price Management process owner
- Management of Days Sales Outstanding (DSO) and minimize bad debts write-offs
- Backoffice support to sales function
- Identify and measure KPI’s, metrics and trends critical to business needs. Highlight issues and potential opportunities. Initiate and drive countermeasures and changes
- Manage and develop the interface between Customer Operations, Warehouse and Sales Front Office & Back Office.
- Together with Manufacturing & Operations and Sales & Marketing Management create strategies and operating plans for HemoCue which ensures profitable growth
- Drive continuous improvement initiatives/ projects in Customer Operations and Cross Functional areas
The essential requirements of the job include:
Bachelor of Business in Marketing and/or Sales. Minimum 5 years’ experience within Customer Operations.
- Strong analysis skills
- Excellent interpersonal, verbal and written communication skills in English
- Ability to manage and prioritize multiple projects, decisions and activities also in the absence of formal authority
- Strong skills in influence without authority
- Very good PC skills (Word, Excel, PowerPoint etc)
- Quality Management System standards and regulations i.e. ISO 13485 and US QSR
It would be a plus if you also possess previous experience in:
- Leadership experience
- Work experience from Customer Operations
- Process improvement
- Trade compliance
- Dynamics 365
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
