- Salary
- $100k – $150k
- Location
- Chelmsford, MA
- Type
- Full-time
- Department
- Engineering
- Seniority
- Manager
- Source
- ApplicantPro
Description
HVAC Service & Small Projects Manager
Benefits:
- Paid Time Off
- Weekly Pay
- Bonuses
- Up to 4% 401(k) Match
- Paid Training, Educational Allowances/Reimbursement for Field-related Courses
- Health, Life and Dental Insurance
- Paid Holidays
- Boot Compensation
Full job description
We're seeking an experienced Commercial Service Manager to provide support to our Commercial Service Technicians. Your daily routine will include leading a Service Department to meet or exceed customer expectations by delivering consistent quality service.
MillTown has provided industry-leading services to grow our business for over 45 years and we're on a mission to be a great place to work. We're the go-to experts for plumbing, heating, cooling, and electrical services.
Get started today!
Essential Duties and Responsibilities*
- Supervise and lead the Commercial Service Team
- Manage and Evaluate Field Technicians
- Conduct Ride-Alongs with Technicians and provide feedback
- Ensure all repairs and installs are completed to the highest quality standards and if necessary, all permits are obtained
- Manage workload and schedules with Dispatcher to best utilize manpower and maximizes profits
- Ensure Technicians are being dispatched effectively
- Assist Technicians with issues while in the field
- Facilitate weekly one-on-one meetings with Technicians
- Resolve customer issues or concerns to ensure complete satisfaction
- Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
- Ensure all team members comply with OSHA safety standards
- Manage and stay within departmental budget
- Meet or exceed all company goals
- Perform clerical duties associated with, but not limited to Field Technician paperwork, personnel evaluations, and expense reports, timesheets
- Pricing Special Projects
- Overseeing the billing clerk
- Additional duties as needed
Desired Skills and Experience
- Ability to inspire and lead others to attain company goals
- Highly organized with exceptional follow-through abilities
- Strong verbal and written communications
- Quick, sound decision-making abilities
- Good presentation and public speaking skills is a plus
- Ability to build trust and demonstrate empathy
- Excel in a fast-paced, goal-driven environment
Qualifications*
- 5+ Years Experience
- Customer service skills
- Clean driving record
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
MillTown is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law.
Job Type: Full-time
Pay: $100,000 - $150,000 annually
If you require alternative methods of application or screening, you must approach the employer directly to request this, as Indeed is not responsible for the employer's application process.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to pass a background check and drug test as well as possess a good driving record