- Location
- Petersburg, VA
- Workplace
- Onsite
- Type
- Contract
- Department
- IT
- Source
- PCRecruiter
Description
Title: VDH Technical Support Analyst 3
Duration: 3 Months
Client: VDH
Flexibility: On-Site
City: Petersburg VA
This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent Wage (part-time) position but still at 24 hours per week.
Assessing, maintaining, supporting district’s technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology‑related projects.
Key Responsibilities
- Technology Needs Assessment
o Evaluate district needs for hardware, software, systems, and upcoming technology projects.
o Track current and future initiatives, issues, concerns, and action items.
- Technical Support & Troubleshooting
o Provide technical assistance for applications, hardware, and system-related issues.
o Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
o Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.
- Systems Maintenance & Documentation
o Document, maintain, upgrade, or replace hardware and software systems.
o Maintain accurate district asset inventory records.
- Procurement & Security
o Review and recommend procurement of information technology equipment.
o Maintain required security controls over software and related systems.
- User Support & Technology Guidance
o Advise users on available technologies that support business needs.
o Communicate user needs to the IT Operations Center
- Issue Escalation
o Escalate urgent issues and outages to the IT Operations Center
Additional Experience (Preferred)
- Experience supporting office relocations, including server moves and telephone setup.
- Experience initiating or supporting Electronic Health Records (EHR) implementation.