McArthur's Host / Hostess (Full-Time) - Arizona Biltmore

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

  The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.     Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.   Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook 

What you will have an opportunity to do:

McArthur's is named after the resort's architectural inspirations serving New American cuisine with hints of the Sonoran Desert delivering a creative fusion of meticulously sourced ingredients brought from farm to table in a menu of comforting delight.  

As a Host/Hostess, you would be responsible for greeting and escorting guests to tables in the restaurant, monitoring the restaurant maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.

• Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.

• Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel on a daily basis.  Assign stations to service staff.

• Conduct daily "roll call meetings" to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos.

• Receive, record and make any necessary arrangements for reservations and special functions in the restaurant.

• Perform opening and closing duties.  Assist others with side work to include cleaning, stocking, and folding napkins.

This is a full-time position, and you must have availability to work days, nights, weekends, and holidays.

The restaurant's hours of operation are Sunday-Thursday from 7am-10pm and Friday & Saturday from 7am-11pm.

What are we looking for?

EDUCATION

• High school graduate or equivalent preferred

EXPERIENCE

• At least 6-months of customer service experience

• Prior Restaurant Host / Hostess experience, preferred

• Upscale restaurant experience, preferred

LICENSES OR CERTIFICATES

• Food Handler’s Card – can be obtained post hire

• CPR and First Aid Certification, preferred.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.